Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
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UKG Pro
Score 7.5 out of 10
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UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Paylocity was the easiest from an employee perspective and also had the most intuitive workflows from the HR side. The ability to create our own reports was very important to us and the open API has meant it is easy to use and integrate with our other solutions as we grow.
I prefer the flexibility of Paylocity to Paychex. (I don't remember Flex or PEO; they might not have had those distinctions when I used them over 10 years ago.) I really like doing payroll all by myself when I have time to do it.
Our company previously used Exponent HR, and we have since transitioned to a paperless system with streamlined processes. I believe that each product has areas in which it works exceptionally well and also leaves room for improvement.
Workday has more features like better payroll integration and talent managment and training but seems to be less user friendly than UKG Pro. UKG Pro also appears less bloated and a more refined user interface but with less robust features in certain areas. Workday seems to …
I've used Gusto for timekeeping and payroll and HR. I do think the Gusto interface is nicer to look at and more motivating to visit. It has less functions, but I don't use all of UKG Pro's functions anyway, so I like the clean simplicity of Gusto. However, I like that you can …
I think ADP is a lot easier to use and function within. While the GL maping is seperate done at employee level which is more time consuming. In my experience, the customer support seems better than UKG Pro. So far ADP points you to community support and training videos but …
I have used each of the other products at different workplaces. UKG Pro is a sweet spot of having the top features from each without most of the downsides of each.
Customer Service alone has been a tremendous change coming from ADP to UKG. In the beginning the system wasnt quite as upgraded on the technical side but it has since them implemented some great changes that have been a great success for us.
We initially selected Ultimate Software with plans to use all of the integrated modules. Also, being able to process U.S. and Canadian payroll was a must. We liked the tool's flexibility. Now that we've used UKG for 5 years, I'm not sure we would have made the same choice, as …
UKG is far more powerful, with a fully integrated suite of advanced modules. Integrating AI is a priority, and this is in line with the currently evolving way of doing business.
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could …
UKG Pro and Paycom are very similar in the base function they are used for, timecards and scheduling. While I have never worked on the administrative side of Paycom, I do feel that the employee/customer facing part of the software was a bit better than UKG. It was easier to …
I was hired right at the time we transition from ADP to Ultipro (UKG). It looked like only payroll was handled, but benefits enrollment was done manually. The carriers also had to be updated manually from medical, dental, vision, and Principal (401k). Now we no longer have …
I prefer BambooHR overall. It has a very robust ATS and is more user-friendly. As a Canadian, UKG Pro is better for payroll administration. I also really enjoy the HR Webinars that BambooHR puts on for its customers. The BambooHR Virtual Summit is a great perk to having …
payroll processing in UKG is a lot user friendly than Namely and ADP. I like how you can pull up the check and make changes and see the calculated net pay. How you can add earnings/deductions from the profile directly from the check. That is not something we couldn't do at the …
UKG stacks up very well. The functionality covers just about all of the essential functions that are needed to operate a large organization that is constantly bringing in new talent and moving people around to other divisions or positions. The reporting is strong, and the …
UKG allows for more advanced tools and technology including greater automation on a much larger scale than ADP. UKG provided a seamless and comprehensive service by having the ability to utilize the human capital management (HCM) tools to build the platform that works best for …
Paylocity appears to be well-suited for startups to large businesses. As with any product, finding the right price point for the services provided is the challenge. Always remember that one small company that would really appreciate the "benefits essentials" or some other part of the platform but can't afford them right now, may be the ones to get you that large company through word of mouth...IF they had been able to experience that part of the product and refer it to others.
I would say, well, I don't want to focus on less appropriate. I want to be well suited. I really feel like if the transparency with our count rep and then just diving in onto how to problem solve and how to troubleshoot, I think that's most important with that.
Obviously, time and labor and payroll. It's time and labor time sheets are so easy, so easy for employees. We have been for many years a company that's allowed our employees to self-report that was easy to set up. California is a tough company or tough state to work in, so there's been a lot of restrictions and Paylocity has really helped us establish the rules and regulations and make sure we're compliant. We've recently moved to time clocks, so something that we had to do and that was a really easy transition to do and it's going very well. And also payroll. Payroll is so easy to run, so it's two good systems that I think have been really great.
UKG has an amazing support team to reach out to if assistance is needed
All add-ons of UKG Pro integrate seamlessly making it a powerful software program
UKG Pro is very configurable to meet the specific needs of companies
It is easy to use and navigate
The mobile app is loved by all employees and provides on-demand access
The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
We have had lots of year end issues specifically with Partners W2's.
We had an accrual issue that was causing 2 additional vacation/sick accruals per year.
When updating accruals- the paperwork to do so is confusing at times. I feel there is little support to assist you in filling the paperwork correctly to reflect what you need the accrual to actually do.
Offer a fully integrated reporting solution that pulls from all modules versus a separate analytics tool in each module.
Ability to use the ideas UKG Pro presents without being forced into specific modules. Ex Provide a Learning space where ANY learning platform the customer chooses plugs in, a Recruiting/Onboarding Space where ANY platform will plug in, EE Engagement, Performance, ... then the data connects to the data points within the architecture. With this model, anyone would be able to use the Career Designer versus limited to only those who have the perfect combination of products. This is just an example. Many times the products are created by UKG Pro that are amazing, then comes the "You must have A, B, C, D modules to use it" which excludes many customers and limits UKG Pro's selling potential.
At my last organization, we had what was formerly referred to as a "Global" account rep. This person had very limited amount of clients, we met on every case. They delegated our cases immediately in products outside of core to the same team member from that product. Our response time was usually less than one day. It was the best customer service I have had in 10 years as a client. Why is this model not looked at for everyone versus 3 different reps. This one person handled everything except sales. IT was beautiful. We met weekly. We never had cases go beyond a few days unless a JIRA was in play. Customer Service matters so much where many companies sell similar technology.
Org Chart - Executives would like the ability to stage movement and budget to see what the org would look like in a reorg planning. There is no ability to move, rearrange, export to different applications like PowerPoint.
We most likely will because we are learning how to use it better all the time. It does integrate with our Advanced Benefits. But the customer service is not responsive when needing help. It almost always requires several contacts to get anywhere, and the contacts can be several days apart. Once you actually get to TALK to someone, things are usually resolved fairly quickly, but their email system is not efficient. I get half answers and they close the ticket! But once I can get to someone, it is almost always great service. Very hard to get someone though.
The only reason that I give a 9 rather than a 10 is because, while I am an influencer in the decision making process, the final decision to renew vendor relationships is by committee. If the final decision is up to me, Independent Bank would be a partner with Ultimate Software for the rest of my career.
Staff hasn't had that many glitches and they don't come with as many problems as we had with, we had a DP before. And there will always be issues sometimes with time clocks, time, time we clocking in and stuff. We've really seen downsides with that. That staff is not complaining as much.
It gets the job done, but not with a few deep sighs. Once you know where stuff lives, it's manageable, but the first learning curve is steep, some menus feel buried. However, it's consistent, reliable and doesn't crash on me, which counts for a lot. With a little UI glow up it could push into a 9 zone.
Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.
Our up time has been 100% in the 2 and half years as I recall. We have had between 5 to 10 situations where Ultimate proactively advised us that there were global system issues and provide us with updates status until the issue has been resolved. I do not recall any internal incidents from our employees about an inability to access the system of UltiPro
We had some minor hiccups throughout the year but they have all been fixable. Paylocity integrates well with our 401k provider, Principal, and our benefits, OneDigital. It makes it simple to house everything and have it all connected. It doesn't slow anything down to have Principal integrated. It makes it more efficient
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
I really appreciate that we are assigned a support manager. That person is very familiar with our set up, our needs and our history. However, I've spoken to others on the support team and have had very positive interactions and get the help needed.
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
We were handed off to multiple implementation people, some quit, one went on leave, one left suddenly, one was transfered to a diff dept...all causing a significant amount of disruption for our team. Many had conflicting info on how to properly set things up...hence a complete mess was left for us to figure out
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
I would say that Paylocity is a significant upgrade from my experience with Paycor. I would say that it's a similar product to Paycom. The one thing I liked, Paycom did pay the PTOA little bit differently. It was in real time, but Paycom did not value us as a customer and they lost us due the pricing. And then they've tried to come back and they've tried to match. They have tried to match Paylocity pricing, but we chose not to go back because we're happy with Paylocity and I'm not going to make a huge move like that if I'm happy where I am.
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.
We have gone from a medium sized company to a larger company with no issues whatsoever with Paylocity being able to keep up or do what we need it to do for the size of our needs. In fact, it does more than we even use at this juncture
All of the above, the data is readily available so that we can actually see what our turnover ratio is or the data that we need to make decisions. So I think overall it made our process a bit more seamless. There are training that's readily available that we can deploy to our employees as opposed to creating it and it's customizable so we can add things to it that is specific to our organization and just build on to what's already there.
My company acquired another company, and with a UKG partner, we were able to bring them online in UKG within two months of the acquisition date.
When COVID sent us remote, we could configure custom fields to track vaccination status.
The C-suite can get custom reports done in minutes, or ours, where our previous HRIS would have taken days to accomplish, as data would have had to have been exported to Excel and then manipulated inside Excel.
UKG has allowed to go virtual paper free as both a candidate and employee.
