PayPal Payments Pro vs. Thryv

Paypal is great for personal payments as well as business payments for ecommerce of for paying monthly memberships. It is a user friendly software that needs little expertise to get used to. For larger payments, the fees become high therefore it is more suitable for payments of upto few hundred dollars.

Thryv is not for everyone! It all depends on the needs of the individual's business. If they are wanting to scale back on the number of tools they have to use and pay for, to accomplish their business needs and those tools include a scheduler, Social Media planning/posting tool, an email marketing tool, etc. then Thryv could be for them! If they are looking for a tool to automate some of the communications with their clients, Thryv could be a fit there, too! BUT if they are a small business, solopreneur, and need to start with the entry package BEWARE! The Premium package doesn't have the basic things that the more expensive packages do. One is a customized email signature so you can have you logo, picture, etc. in your email signature. This wasn't offered at all a year ago. I asked for it to be added. Evidently others did too because this week I got an email that they had added it BUT NOT for the Premium Package. Something that is basic that EVERYONE should have access to BUT you have to pay more! It didn't make me feel like a valued customer that's for sure.

Incentivized

• You can Keep track of transactions and conform accounts daily
• Require users set strong passwords
• PayPal Payments also comes with an encryption feature that protects our customer’s and our data to the highest possible standard of security.
• Like its desktop version, PayPal Payments has a mobile application that is super easy to operate.
• PayPal Payments is extremely user-friendly and easy to use and comes up with a Great user interface.

Incentivized

• Allows me to send unlimited socail media posts and emails.
• Allows me to collect information on customer.
• Allows me to have all my customers info in one safe place.
• Creates posts for my social media 12 times a month.
• Keeps my webite up to date and helps me with updates.
• Has the most amazing customer service via chat and phone.

Incentivized

• Sometimes the UX flow would not deliver the customer back to our site, leaving orders in limbo "Pre-approved" status. The customer would call days later asking why we hadn't shipped it.
• The PayPal logo on the checkout page can be kind of large and obtrusive.
• They mention new features and programs on their login page, but it's hard to find any details on them deeper in the software.

Incentivized

• I await the day that Thryv can integrate with Xero.
• Google Messages integration would be handy.
• There have been less than a handful of days where the site crashes and I have to reload it several times to get it to work properly.

Incentivized

It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.

Incentivized

Customer service representatives were unable to explain why customer in Australia were unable to make payments using our link. It turned out that customers in Australia must create an account. PayPal's user interface did not reveal this to our customers in Australia. There was plenty about this issue appearing in online forums and PayPal customer service couldn't explain this. This change in PayPal's usability happened between April and May of 2021 and was done without notice to vendors (like us).

Incentivized

Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.

Incentivized

For us, TransferWise was a very good option to be able to send and receive payments, it is a very reliable system and allowed our employees to receive payroll money safely, however, the reason we prefer PayPal Payments is because offers us a more instantaneous receipt of money, TransferWise made us wait several days for payments to be completed, we had to wait a long time for our employees to receive the money we sent them. PayPal Payments is very different, payments are completed instantly, the only delay is the one that is placed with the freezing of funds when sending money to a new employee.

Incentivized

I chose Thryv not just because the price was budget-friendly but because of the ease of use and ability to learn how to leverage the platform to meet my business's growing needs.

Incentivized

• In the past year we've lost a couple hundred dollars due to cancelled payment agreements
• Due to the large percentage who choose PayPal Payments, it's brought in thousands in sales that may have been abandoned otherwise
• Customers trust PayPal Payments and some feel more comfortable with it rather than putting in their credit card info. It's allowed purchasers who otherwise wouldn't have bought to purchase with the security of not having to enter sensitive payment info.

Incentivized

• Increased Social Media Presence has kept us in touch with clients
• I believe our overall package has resulted in increased web traffic. More clients are finding us through social media and web searches than any other year before.

Incentivized