PayScale Payfactors vs. Salesforce Spiff

With their multiple compensation databases and the ability to quickly navigate and explore market matches, I can trust that the data is accurate and up-to-date and that I can confidently stand behind my recommendations after doing my in-the-box Payfactors work. PayScale is a company that continues to grow and develop by leaps and bounds , so getting onboard with them now is still essentially the ground floor of something incredible.

Incentivized

Spiff is a great tool for tracking your commissions - it’s rare in that it’s a valuable tool that I only need to look at once or twice a month. It does exactly the job that it needs to do.

• Real-time market data for the most up-to-date pay bands and ranges
• Robust internal organizational tools to manage multiple projects and collections of roles
• Quick Price tool can get a comprehensive compensation pick for a role within seconds.
• Internal help documents, message board communities, and live help agents are there if you need them

Incentivized

• Great UI that can easily break down each account and all adjustments as well as base calculations at any level.
• Amazing support team with almost real time support via Slack and email.
• Listens and implements product feedback quickly. Some features I have asked for are delivered within a quarter.

Incentivized

• I am not seeing an easy way to produce or export compensation summaries for multiple roles at once. I have to pull up multiple at once.
• The ERD and HRMA reports are in totally different formats and they don't have the same parameters to fine-tune matches.
• To be honest, I look forward to exploring more built-in features in 2024. It is a great program!

Incentivized

• Some formulas and coding are not that intuitive.
• Sometimes Spiff is too transparent with the information that is shared on the reps' plans from a front-end perspective.
• There are many workarounds that we code (specifically with statement cards on the front-end) that take more time.

Incentivized

it does everything it needs to and is expected to at a perfection! I have zero issues with the product. My favorite thing is the user interface is so easy to use, props to the product team for making something so easy to use and appealing to the eye. its great!

Incentivized

Overall, the use cases of Spiff have been helping us to address important problems when it comes to commission calculation: (1) Accuracy of the commission calculation, (2) Transparency over how the commission is calculated, (3) Automation of commission calculation, which in turn saves us significant amount of time and energy and allow us to focus more on more important tasks

Incentivized

In all my time using Spiff, I only recall it being unoperational (outside the times when there is scheduled maintence. During those times, Spiff does a good job at communicating when their services will be offline and why). The times when I do get a small error, 9 times out a 10 a simple refresh of the browser will fix the issue.

Incentivized

Pages load quickly, dashboards update numerous times throughout the day, and the integrations are seamless and operate without a hitch. On occasion, commissions will be delayed in calculating corrctly by a day or so, but that is quite rare. I don't find that delay to be a huge hinderance anyways.

Incentivized

I needed my account to be set up and there seemed to be some technical issues with onboarding and a customer service rep made herself immediately available to liaison with our IT department to get me up and running. I did not expect them to tend to our request with such urgency.

The training was conducted by our Spiff Account Manager and they would even create recorded videos we could send to the sales team so when they log in, they would understand how to use Spiff. Account managers at Spiff are a huge reason why I like that company.

Incentivized

Not involved

Incentivized

I continue to use both CompAnalyst and Payfactors simultaneously and they both have many pros and few cons. PayScale seems to have more advanced capabilities and has more robust user-provided tweaking and cutting-edge features. The access to multiple databases is also a major benefit. While the look and feel of Payfactors seems more "21st century" than CompAnalyst, I have to say that CompAnalyst has some very intuitive features, like the ability to select many matches, add them to a list, and then export the lot of them in a single Excel file, that I do enjoy and that I don't believe Payfactors can match. That would be one drawback, however this doesn't really affect the end results, which are incredible, it just changes the path to get there a little bit.

Incentivized

I have only tried the manual way of receiving statements via email with the actual report being attached as an Excel file. This makes it hard to track and raise questions if there are concerns with the statement. Having to submit a query via email is also too clunky and too time consuming.

Incentivized

We have a fairly large Enterprise sales team (200+ people and growing). Back when I first started at my organization this number was actually around 100 people. We've doubled in size since then and we have had zero problems adding these additional users.

Incentivized

• Increased capacity to provide accurate and robust compensation analyses
• Ability to compare and contrast compensation schema between Payfactors and other databases.
• Access to an enormous database of help documents and lux pdfs regarding pay philosophies, compensation concepts, market developments, etc. Educational resources are phenomenal.

Incentivized

• Definitely increased transparency into compensation calculation and rules
• I don't know if there is a tangible ROI for what we are using now, but I personally like the confidence it gives me to know how much I'm getting paid.
• Potentially improved productivity because we're not having to calculate our commissions on our own.

Incentivized