PaySimple vs. Visa Acceptance Solutions (CyberSource)

We're a marketing agency and it's worked perfectly for our recurring payment retainers (same amount each month).

It would also work well for a company with a set product line up or a company that wants a more traditional "store" setup.

Incentivized

This is the market leader for this service and a mid-sized organisation is unlikely to find a provider that can provide the same value for money. Once it is all set up, the process runs in the background with little involvement from our organisation. It means no customer card details are ever collected or stored on-site, reducing our compliance headache. A very large organisation or one with a very complex website may find it inadequate.

Incentivized

• Their Support is very responsive and helpful. Any time that I have had trouble understanding an email I received from Pay Simple or how to update something on an invoice, I have used the chat feature. The agents are quick and provide great step by step instructions to assist. If they did not have a solution, they assured me it would be submitted as a request to development or let me know when it would be coming.
• I love the ease of initially beginning/charging a payment (either one time or recurring). It is not time-consuming and is very straightforward which is helpful when entering multiple new payments a day. Everything I need to enter a new payment is directly on the home screen and easy to find.
• I appreciate the clean layout of the homepage.

Incentivized

• Very reliable. Meets strict SLAs. Had quite a few problems in production.
• PCI compliant payment provider.
• Provides sandbox environments for engineers.

Incentivized

• More proactive and empowering role in merchant fee's and alternative processors. Transparency is challenging in understanding Paysimple's role and relationship to the processors.
• Identifying areas for further value to clients.
• More targeted small to mid-size business perspective to anticipate growth challenges and prevent blocks on funds for legitimate sales and growth.

Incentivized

• Cybersource should think to go for restfull api call. I am not sure if it exists because with DW it is Soap call.
• Cybersource should have some alerting mechanism where if certain auth declined in few mins, people get a notification to look.

Incentivized

I found PaySimple through another company. They offered integrated platforms for invoicing and follow-up questionnaires with our clients. I would never recommend PaySimple to a friend. In my experience, customer service could care less about helping you with a simple name change or becoming PCI compliant. The overall cost to our company became unbearable.

Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.

Incentivized

• Because we've got a really awesome rate with them it's definitely a positive ROI. I can't say what that figure is but it's pretty good. Also, our customers have a huge ROI over their prior way of getting payment from their customers.

Incentivized

• E-commerce could not function without being able to take a credit card, they provide this ability
• Fraud protection can stop a loss of many thousands of dollars a month.
• Ease of connecting to PayPal

Incentivized