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PDQ Connect vs. ManageEngine ServiceDesk Plus

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PDQ Connect

4 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PDQ Connect

    Score10 out of 10
    		N/AA cloud-based patch management solution for system admins, PDQ Connect allows the user to automate deployments, nerd out on reports, access remote devices, and address vulnerabilities in as little as one click — from a single console. PDQ Connect takes care of the IT environment and is designed to help users to: Deploy quickly: Deploy software, files, and…

    $1,200

    per year 100 devices (minimum)

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    PDQ ConnectManageEngine ServiceDesk Plus
    Editions & Modules
    Basic
    $12
    per year per device
    Plus
    $18
    per year per device
    Premium
    $28
    per year per device
    Premium
    $28
    per year per device
    Premium
    $28
    per year per device
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    PDQ ConnectManageEngine ServiceDesk Plus
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsBasic $12 per device/year Patch management & inventory insights Includes: - Device inventory - Prebuilt & custom packages - Custom fields & reports Plus $18 per device/year Includes everything in Basic and... - Automated deployments - Remote desktop - Role-based access control - Custom scanners Premium $28 per device/year Includes everything in Plus and... - Vulnerability scanning - Vulnerability prioritization - One-click CVE resolution - API-based integrations—
    More Pricing Information
    Features
    PDQ ConnectManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of PDQ Connect and ManageEngine ServiceDesk Plus
    Feature
    PDQ Connect
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets00 Ratings8.020 Ratings
    Expert directory00 Ratings5.013 Ratings
    Service restoration00 Ratings5.015 Ratings
    Self-service tools00 Ratings8.018 Ratings
    Subscription-based notifications00 Ratings6.014 Ratings
    ITSM collaboration and documentation00 Ratings10.016 Ratings
    ITSM reports and dashboards00 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of PDQ Connect and ManageEngine ServiceDesk Plus
    Feature
    PDQ Connect
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement00 Ratings9.014 Ratings
    Asset management dashboard00 Ratings8.014 Ratings
    Policy and contract enforcement00 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of PDQ Connect and ManageEngine ServiceDesk Plus
    Feature
    PDQ Connect
    -
    Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository00 Ratings7.015 Ratings
    Change calendar00 Ratings8.011 Ratings
    Service-level management00 Ratings9.014 Ratings
    User Ratings
    PDQ ConnectManageEngine ServiceDesk Plus
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)