TrustRadius: an HG Insights company

Pega Customer Decision Hub vs. SAP Service Cloud

Save this comparison

Save this comparison

Pega Customer Decision Hub

37 Reviews and Ratings

SAP Service Cloud

154 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pega Customer Decision Hub

    Score7.4 out of 10
    		N/APega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time.

    $97

    Per User Per Month

    SAP Service Cloud

    Score8.5 out of 10
    		N/ASAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.N/A
    Pricing
    Pega Customer Decision HubSAP Service Cloud
    Editions & Modules
    Case Management
    $97.00
    Per User Per Month
    Unified Messaging
    $145.00
    Per User Per Month
    Enterprise
    $165.00
    Per User Per Month
    Digital Customer Engagement
    $260.00
    Per User Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    Pega Customer Decision HubSAP Service Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Pega Customer Decision HubSAP Service Cloud
    Considered Both Products
    Pegasystems
    No answer on this topic
    SAP
    Joy Loela
    Assistant Team Manager in Human Resources at Woodforest National Bank (Banking, 1001-5000 employees)
    Chose SAP Service Cloud
    SAP Service Cloud focuses on the customer's entire journey, which is a form of establishing an accurate map, that suits demand planning. Also, with SAP Service Cloud, the company has never exhausted the relationship management solutions, a very engaging way that fosters growth …
    Incentivized
    Allan Mark
    Digital Marketing Manager in Marketing at Bank of the West (Banking, 1001-5000 employees)
    Chose SAP Service Cloud
    SAP Service Cloud has extensive data extraction and analytical options, which creates a database that is authentic and can improve the decision rules in a company. Further, SAP Service Cloud has eminent storage space, is very candid, and with security to avoid communications …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    Pega Customer Decision HubSAP Service Cloud
    Likelihood to Recommend
    8.3
    (9 ratings)
    8.7
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    5.5
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.1
    (52 ratings)