monday CRM vs. Pepper Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
monday CRM
Score 8.5 out of 10
N/A
monday CRM provides control over the entire sales funnel and helps users close deals faster by automating manual work and streamlining sales activities from A-Z.
$15
per month per seat
Pepper Cloud
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
Pepper Cloud CRM is a cloud-based customer relationship management software solution for SMBs that use WhatsApp, that when integrated adds lead management capabilities, scheduled messaging, and other outreach features.N/A
Pricing
monday CRMPepper Cloud
Editions & Modules
Basic
$15
per month per seat
Standard
$20
per month per seat
Pro
$33
per month per seat
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
monday CRMPepper Cloud
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalRequired
Additional Details18% discount for annual pricing. Plans start with 3 seats.
More Pricing Information
Features
monday CRMPepper Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
monday CRM
7.4
Ratings
4% below category average
Pepper Cloud
9.2
Ratings
18% above category average
Customer data management / contact management7.60 Ratings10.00 Ratings
Workflow management7.50 Ratings9.00 Ratings
Territory management8.10 Ratings9.00 Ratings
Opportunity management7.40 Ratings9.00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.10 Ratings8.00 Ratings
Contract management7.10 Ratings9.00 Ratings
Interaction tracking6.30 Ratings10.00 Ratings
Quote & order management00 Ratings9.00 Ratings
Channel / partner relationship management00 Ratings10.00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
monday CRM
6.7
Ratings
12% below category average
Pepper Cloud
8.5
Ratings
11% above category average
Lead management6.70 Ratings10.00 Ratings
Email marketing00 Ratings7.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
monday CRM
6.3
Ratings
19% below category average
Pepper Cloud
8.7
Ratings
13% above category average
Task management6.10 Ratings10.00 Ratings
Billing and invoicing management5.10 Ratings8.00 Ratings
Reporting7.70 Ratings8.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
monday CRM
6.6
Ratings
14% below category average
Pepper Cloud
8.7
Ratings
14% above category average
Forecasting6.10 Ratings9.00 Ratings
Pipeline visualization7.30 Ratings9.00 Ratings
Customizable reports6.60 Ratings8.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
monday CRM
6.9
Ratings
8% below category average
Pepper Cloud
9.7
Ratings
26% above category average
Custom fields7.50 Ratings10.00 Ratings
Custom objects6.10 Ratings9.00 Ratings
Scripting environment6.90 Ratings00 Ratings
API for custom integration6.90 Ratings10.00 Ratings
Security
Comparison of Security features of Product A and Product B
monday CRM
6.9
Ratings
19% below category average
Pepper Cloud
8.5
Ratings
2% above category average
Single sign-on capability8.80 Ratings9.00 Ratings
Role-based user permissions4.90 Ratings8.00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
monday CRM
6.4
Ratings
14% below category average
Pepper Cloud
9.5
Ratings
26% above category average
Marketing automation6.40 Ratings10.00 Ratings
Compensation management00 Ratings9.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
monday CRM
7.3
Ratings
0% below category average
Pepper Cloud
10.0
Ratings
31% above category average
Mobile access7.30 Ratings10.00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
monday CRM
-
Ratings
Pepper Cloud
9.5
Ratings
23% above category average
Case management00 Ratings9.00 Ratings
Call center management00 Ratings10.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
monday CRM
-
Ratings
Pepper Cloud
10.0
Ratings
31% above category average
Social data00 Ratings10.00 Ratings
Social engagement00 Ratings10.00 Ratings
User Ratings
monday CRMPepper Cloud
Likelihood to Recommend
8.6
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
8.4
(0 ratings)
-
(0 ratings)
Usability
8.8
(0 ratings)
10.0
(0 ratings)
Support Rating
7.1
(0 ratings)
10.0
(0 ratings)
Implementation Rating
8.2
(0 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
monday CRMPepper Cloud
Likelihood to Recommend
I think it's a fantastic tool for a small business or startup. It has many of the same features as other CRMs, and my favorite thing about it are the pre-built Sales Dashboards that generate your forecast, pipeline, deal value, everything you would expect to see when analyzing your sales efforts. I think the parts of it that aren't as scalable are the outbound sales efforts with email. I don't think you can set up drip campaigns or automated workflows through monday the way you can through HubSpot and Salesforce.
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I use to interact with many clients on a daily basis on different platforms like WhatsApp, facebook, gmail, Outlook, etc. In that term Pepper Cloud helped me alot as I dont need to keep eyes on different platforms now. I can manage everything from CRM dashboard itself. Also it's mobile app make it more convenient to use
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Pros
  • It is very easy to use and logical. Teams and departments can collaborate together to work as one team.
  • It is very useful in automating the processes of relevant departments.
  • The field names, types, and data you enter can be customized as per your organization's requirements.
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  • I particularly liked it's WhatsApp and other message channel integrations. It's makes it easy to handle conversations from single platform.
  • It's AI powered features like chatbot, task automation, etc very handy tools.
  • Multiple easy customization options
  • Works well with other programs seamlessly. Also, it should open API.
  • Provide 24*7 support.
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Cons
  • Perhaps individual archive boards for individual boards - sometime's it's difficult to locate an archived item to account when something is done so until projects are finished, I often leave items on the board when it could be 'cleaner'
  • More color shades for groups and labels
  • Keep adding new widgets for dashboards to provide an even greater overview
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  • Data and file storage is low
  • Limited email templates
  • The UI/Ux of reporting feature is bit old dated
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Likelihood to Renew
The CRM is like clay and as long as the user has a productive and driven mind you can supplement your organization as well as your company.
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No answers on this topic
Usability
It was a little tricky when I first set up all of my automations and to kind of navigate my board and create it initially. So now that it's set up it's super easy to use so that's why I gave a seven in this rating.
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Because it made me day to day work easy. I don't need to look after multiple apps to keep track of client's requirements. Everything can we handled from its dashboard only.
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Support Rating
We only ever needed to us the FAQs and quick google searches as everything we needed to do was very straightforward and intuitive to do. We found the simple and easy design and interface helped prevent having any issues. A colleague did need to reach out for help and stated that it was quick and useful
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The provide 24*7 support on multiple channels like email, phone, WhatsApp, etc.
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Implementation Rating
It was very easy to start using. It is also safe to use lots of trial and error whilst setting up.
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No answers on this topic
Alternatives Considered
I personally perfer monday's interface to Asana's, although they are both very similar in concept. I also feel that monday is better suited for cross-functional project management, which is something necessary to the way Dr. Squatch operates. Asana may be better suited to companies who have smaller teams and a simpler scope of project management, but for a company with the complexity of ours, monday's customizable features and ease of visibility was the better suited platform for our needs.
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Their unique capabilities includes omnichannel CRM at reasonable prices.
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Return on Investment
  • Better convertion rates, decreasing marketing overall costs to close new oportunities
  • Decreasing the sales team cost, because people are more productive and you can get more results with less people
  • Increasing the business growth rate, by helping focusing on growth and not only on sales
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  • Being a social CRM, it provided a unified platfrom for managing multiple conversations at place.
  • It's integration capabilities makes it good option
  • Helped us to provide omnichannel support to our clients. We can now provide support to our clients via voice/video calls, email, social media, whatsapp, etc.
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ScreenShots

monday CRM Screenshots

Screenshot of Sales Pipeline - Ensuring leads do not slip through the cracks.Screenshot of Sales Analytics - Used to build dashboards in real time with no development help, to gain insights into where deals stand, expected revenue, team performance, etc.Screenshot of Automations - Automates sales processes including automatic assignment of leads to reps, reminders for upcoming activities,  and notifications when a lead opens an email.Screenshot of Email Capabilities - Automatically logs sent emails, keeps track of interactions, and enables mass emails with personalized email templates.Screenshot of Activities Logging & Tracking - Displays all past and upcoming sales activities in one organized timeline.Screenshot of Post-sales Management - To help users build lasting customer relationships once the deal is done or stay on top of client projects, with collection tracking.

Pepper Cloud Screenshots

Screenshot of AI-powered Sales CRM SoftwareScreenshot of Opportunity Management DashboardScreenshot of CRM integrations