PerformancePro vs. SnapSurveys

Useful in a wide range of performance management-based situations. Allows options like supervisor and peer feedback, as well as messaging and addition of notes to profiles and appraisals. Allows for uploading of external documents as well as creation PerformancePro-specific documents. We have used the system for both bi-annual and annual appraisals, and both cycles worked well. If your organization keeps performance-based records in another system or file structure, you might not utilize many of the options PerformancePro has, which could lead to it feeling underutilized.

We would recommend this product to others and it really does fit the needs of the virtual world and still meets the needs of those that need to complete paper. It really is a happy middle place as it works either way. Again, the interface is user-friendly and the ability to do surveys offline is great.

Incentivized

• Customization - allows employers to edit language throughout the review process to reflect company terminology.
• Automation - automatic emails and reminders for every step of the appraisal process. Saves time by reducing human follow-up at various points.

• Snap has wonderful vast functionality. I love showing off it's latest new features!
• As well as online surveys, you can produce mobile, paper and kiosk versions with Snap.
• You can run surveys in multiple languages (including double-byte such as Japanese and Chinese) and analyze all the results together.
• Smart reporting is definitely worth checking out if you have multiple tailored reports to produce over time.
• Their support people are extremely professional and knowledgeable.
• Their worksheets (available on their website) are invaluable and very well written.
• Their Research Department, staffed by guru users of the software, can provide additional resource for a fee.

• Interface - user interface could be updated to a more modern feel. Home screen (with widgets) feels somewhat cramped and widget displays could be more fully optimized.
• Admin functions - Robust options, but the display of company edit pages is somewhat busy, and functions are sometimes buried under multiple pages of access.

• Difficulty of use: Since the software has such sophistication, using all the features requires a very detailed understanding which takes a lot of time and effort.
• Tiering of features: The licensing model is a bit unclear and not the easiest to understand.

Though there are many aspects of the product I enjoy and are very useful, it needs to be updated a bit. When using the software you can see that a lot of time was spent on the backend of things, such as the included questions. However, you can see that the way in which it is put together and how it looks did not receive as much attention. I really would enjoy something that is more aesthetically pleasing and not something that looks like it predates 1999

I think as an organization there is always room to grow, however, this application has really helped us with our dilemma with offline, online, and paper surveys. We are able to make our surveys fun and engaging and the interface for the person creating the survey is user-friendly. Customer service is very helpful if you need additional support.

Incentivized

In both chat and phone support, representatives have always been helpful and ready to offer assistance with any question or concern. Over the course of five years, there have been a few occasions when follow-up was assured but did not happen (or did not happen in a timely manner.) But much more frequently, support has been quick to follow-up and provide information as promised.

Since I have invested so much time in this program and have been using SNAP Surveys since around 1990, I honestly have not focused that much on other competing software programs. The little bit that I have seen is that some popular web-survey programs (like Survey Monkey) may have nice looking front end features but limited analysis capabilities and SPSS has strong analysis capabilities but is not a strong questionnaire designer.

• Saves time by integrating multiple performance development aspects into one system.
• Easy to customize to fully align with company strategies, resulting in a clear and consistent message when providing feedback and appraisals.

• Information gathered from surveys could be measured by key figures.
• Increased employee efficiency, and help with better customer service.
• Each department could review the finding and put them to use.

Incentivized