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PG Forsta HX Platform vs. Qualtrics XM for Customer Frontlines

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PG Forsta HX Platform

    Score8 out of 10
    N/AThe PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer.N/A

    Qualtrics XM for Customer Frontlines

    Score8.9 out of 10
    N/ASoftware to surface customer friction and guide frontline teams in the moment to better serve clients. Designed to improve processes, products, and digital properties, as well as increase customer lifetime value. The flagship Qualtrics Frontline Digital CX is a customer journey management solution, used to design, visualize, and orchestrate digital experiences that are optimized for the metrics that matter most to a business.N/A
    Pricing
    PG Forsta HX PlatformQualtrics XM for Customer Frontlines
    Editions & Modules
    No answers on this topic
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    Offerings
    Pricing Offerings
    PG Forsta HX PlatformQualtrics XM for Customer Frontlines
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    PG Forsta HX PlatformQualtrics XM for Customer Frontlines
    Considered Both Products
    PG Forsta
    Chose PG Forsta HX Platform
    Forsta has a strong product functionality and performance. Integration capabilities are fantastic and it has strong customer focus. Pre-existing relationships also helped in cracking this deal. People at Forsta are helpful and customer centric. Although cost is not highly …
    Incentivized
    Qualtrics
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
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    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
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    Lived up to sales and marketing promises
    No answers on this topic
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    Implementation went as expected
    No answers on this topic
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    User Ratings
    PG Forsta HX PlatformQualtrics XM for Customer Frontlines
    Likelihood to Recommend
    9.0
    (25 ratings)
    8.2
    (1 ratings)
    Likelihood to Renew
    9.0
    (19 ratings)
    -
    (0 ratings)
    Usability
    7.1
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    -
    (0 ratings)