PG Forsta HX Platform vs. SentiSum
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 PG Forsta HX Platform | Score8 out of 10 | N/A | The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer. | N/A |
 SentiSum | N/A | N/A | SentiSum, from the company of the same name headquartered in London, enables users to put the voice of the customer at the centre of a business's service operations, and make strategic customer experience, product and marketing decisions based on what customers want. SentiSum’s AI plugs into Zendesk, Dixa, Intercom, Gorgias or other service platforms to report on customer trends in real-time and automatically triage high-priority issues to relevant agents and teams. | $800 per month |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| PG Forsta HX Platform | SentiSum | |
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| Likelihood to Recommend | 9.0 | - |
| Likelihood to Renew | 9.0 | - |
| Usability | 7.1 | - |
| Support Rating | 8.0 | - |
| Implementation Rating | 9.0 | - |