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phpIPAM vs. SolarWinds Service Desk (SSD)

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phpIPAM

2 Reviews and Ratings

SolarWinds Service Desk (SSD)

163 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    phpIPAM

    Score8.9 out of 10
    		N/Aphpipam is an open-source web IP address management application, developed with the goal to provide light and simple IP address management.N/A

    SolarWinds Service Desk

    Score7.7 out of 10
    		N/ASolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.N/A
    Pricing
    phpIPAMSolarWinds Service Desk
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    phpIPAMSolarWinds Service Desk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    phpIPAMSolarWinds Service Desk
    Incident and problem management
    Comparison of Incident and problem management features of phpIPAM and SolarWinds Service Desk (SSD)
    Feature
    phpIPAM
    -
    Ratings
    SolarWinds Service Desk (SSD)
    7.0
    97 Ratings
    Organize and prioritize service tickets00 Ratings8.096 Ratings
    Expert directory00 Ratings6.057 Ratings
    Service restoration00 Ratings6.058 Ratings
    Self-service tools00 Ratings7.086 Ratings
    Subscription-based notifications00 Ratings8.967 Ratings
    ITSM collaboration and documentation00 Ratings6.077 Ratings
    ITSM reports and dashboards00 Ratings7.087 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of phpIPAM and SolarWinds Service Desk (SSD)
    Feature
    phpIPAM
    -
    Ratings
    SolarWinds Service Desk (SSD)
    7.3
    82 Ratings
    Configuration mangement00 Ratings8.074 Ratings
    Asset management dashboard00 Ratings6.980 Ratings
    Policy and contract enforcement00 Ratings7.064 Ratings
    Change management
    Comparison of Change management features of phpIPAM and SolarWinds Service Desk (SSD)
    Feature
    phpIPAM
    -
    Ratings
    SolarWinds Service Desk (SSD)
    7.0
    80 Ratings
    Change requests repository00 Ratings7.064 Ratings
    Change calendar00 Ratings7.044 Ratings
    Service-level management00 Ratings7.072 Ratings
    User Ratings
    phpIPAMSolarWinds Service Desk
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.0
    (119 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.5
    (8 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (8 ratings)
    Availability
    -
    (0 ratings)
    8.7
    (7 ratings)
    Performance
    -
    (0 ratings)
    8.9
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (92 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.9
    (3 ratings)
    Configurability
    -
    (0 ratings)
    7.3
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    4.5
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.9
    (4 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.7
    (2 ratings)