PingOne from Ping Identity vs. RapidVerify

The products we're using work well and are reliable. We've had very few outages, and when we have, their support team has been highly responsive and addressed the issues quickly. They are very customer focused and have been great partners throughout the relationship. I'm looking to adopt more of their technologies over the coming year.

Overall, I was very impressed with Rapid Verify's offering. The onboarding process was quick and easy. For us, the turnaround time in getting results was the biggest benefit. It would be nice if we could integrate this in our current software we use internally as this would prevent us from having to switch between platforms to get this done.

• PingFederate is feature-rich, and quickly updated with the latest standards and profiles. This gives us more tools to apply identity standards to modern business challenges.
• PingFederate and PingCentral were also easy to deploy within docker containers and weave into an infra-as-code deployment, keeping operational overhead low.
• PingID has an array of supported authenticators for nearly every use case, and early FIDO2 support has us looking into moving to passwordless much more quickly than I had anticipated.

Incentivized

• Support response time
• Quick turnaround of verification results
• Fast onboarding process

• I believe it is very secure & not sure if it needs any improvement as such
• Only suggestion would be it should not ask users to re-confirm if the session is still active

Incentivized

• More details on why the id check failed. We had one case wherein it failed. We were able to ask support, but it would be nice if the report included this in more detail.

Easy to use; all UI's are user friendly and easy to learn.[The] possibility to use API is [a] big value as well. We really like integration with CyberArk; with it we can manage privileged accounts according to company standards without breaking any rules, and we can be 100% sure that only approved persons will have administrative access.

The user interface was pretty simple and not too complicated which made it easy to figure out how to use the platform. This is what made it appealing. Too many options can be distracting.

For our enterprise, they've assigned a customer success manager to ensure our needs are being addressed, and that person is top notch in knowing our priorities, enhancement requests, and open cases. Every time we've needed to engage support for a problem or a how-to question, they've been highly responsive and followed up with us to ensure the case was completely resolved. Their support personnel are highly skilled and trained. This is a very customer-centric company.

We usually have to wait days for a response from online vendors, but RapidVerify responded to our queries within a matter of hours which was very refreshing.

We tested PingOne but our security team was not happy with it (because of cloud exposure). We tested PingId as well but our security team was not happy with it (because of cloud exposure). We [spent] some time on PingDataGovernance but so far we don't have any use case for this product. We started exploration for PingDataSync (to synchronize two different LDAP directories), [and] so far it looks promising.

We asked our IT guy and he mentioned maybe we should try Plaid, but when looking at their offering, we would have had to get a developer to set everything up and it all seemed too complex for our needs. We are not a large company and we wanted something simple and easy to use. With RapidVerify, everything just worked.

• it is positive with saving the cost
• some drawback with aging solution
• directory is solid and provide lots of cost saving

Incentivized

• Since we are a small center, not having to take away one of the two teachers to do this has allowed us to stay focused in our classrooms.
• We really like having the photos so we can import into our daycare center software.