Kissflow vs. Pipefy

KiSSFLOW is well suited for any information heavy paperwork that multiple people approve and have access to complete work. It is less suited for processes that require a lot of back and forth with a form initiator. The workflows like to be very linear without much back tracking. It can do that but it prefers to be forward linear.

Pipefy is very well suited if you have a team doing any sort of process... for real! It simplified everything from our sales and marketing objectives/processes, to our onboarding and accounting side of things. Since you can share different pipes with others, it's easy to see where others are at in the process and move the card along while keeping others informed. It makes sure you don't miss any information or steps along the way, which is great if your process is detail-oriented. It is a little less appropriate for marketing efforts, but we still try to use it to keep track of things in a central space. Definitely best suited for sales, technical things, and accounting.

Incentivized

• I appreciate the automatic email notifications when it is your turn to complete a task. This keeps everyone on track.
• I appreciate being able to "reassign" a task as well--leaving flexibility for some folks to cover for others when needed.
• I appreciate the personal check-ins from our rep, asking how things are going. That makes me feel like someone is paying attention and wants me to be happy with the product.

Incentivized

• Flexibility on process management.
• Internal automations and connections to different data bases and boards.
• Easily connection with external programs through API's.

Incentivized

• Learning. If you are coming from a 100% paper process and have employees who know nothing more, then there is definitely a learning curve. You will need to bring someone in to help you train employees on the core concept of the change (the "Why are we doing this" questions). KiSSFLOW does have support, but this is more getting down to the details in your own work environment.
• Visual learners will love it, but not non-visual. If you are an accountant, and your brain works like an accountant, then this program will be difficult to learn. It is very visual, and I have seen more success with visual learners than any others.
• Bugs. A few years ago, there were a lot of bugs. There are not that many anymore. This is to be expected with any program, so if you are training an impatient staff who doesn't do well with error messages, you will want to be sure to pad the training sessions. I have not seen error messages in a long time; however, the nature of the beast is that you won't see one until you actually find one...

Incentivized

• I would like to be able to add a due date without a time attached.
• I would like to see completed tasks be deleted after a set amount of time.

Incentivized

Really love the product. Was pleasantly surprised that it has been easy to use for parents

Incentivized

The system has room to grow as it's limited by not being able to edit POs after they've been approved. The system is great for registrations and syncing to other systems while including the attachments. The reporting from Kissflow is also easy to setup to link to other platforms such as Looker

Incentivized

I haven't encountered a need for support with KiSSFLOW. It's not a perfect platform, but it's functional, dependable, and reasonably intuitive. I can't fault a support team just because their product works!

Incentivized

Pipefy support is pretty good. There were a few instances where the agent didn't really understand what I was trying to get help with, but that was only once. Every other time it has been pretty fast and efficient. They are also very kind and understanding. I don't think they need much help in that dept

Incentivized

KiSSFLOW wants you to be able to increase productivity, make it possible to "manage the chaos" (their own words) and simply make things better. It is exactly what it sounds like. For a visual learner, KiSSFLOW is perfect. It really does make good on its promise to help you manage the chaos, and it makes it easy for your employees to understand how your business works. More specifically, I recommended this program for a small school that had never automated anything. They knew nothing about the process. Bringing in KiSSFLOW allowed them to not only refine their process, but it gave awareness to other employees and ensure that they could work as a team, knowing the intricacies of how each department works (so, the Director would understand the many steps of Admissions before taking over after enrollment -- they would know what each family experienced).

Incentivized

We started using software we already had (such as Slack and Sheets) but this software is not actually ideal to manage processes, which led to errors, miscommunication, and execution problems. Trello is good for managing demand but offers no process customization or approval and Jira is too focused on development for our needs, and also hard to customize.

Incentivized

• Somewhat expensive compared to other cheap (or free) task management alternatives. ROI depends on your specific needs and the size of your organization.
• ROI can be ambiguous since KiSSFLOW is primarily for internal company use. A simple email thread could accomplish many of the same things, but with less efficiency.

Incentivized

• We were able to register and manage over 5 thousand transactions in the first 2 years of our startup.
• It compiled more than 5,000 contacts for present and future campaigns.
• It's the back office for our startup.

Incentivized