Planday vs. Verint Workforce Management for Back Office

This is very well suited where there is a rotating support structure with larger teams involved. Our department as a whole has 16 full-time team members, with 4 people per team. The management of absences such as annual leave, alongside busy schedules or even seasonal downtime, is a breeze with Planday.

Incentivized

I believe it is well suited for larger companies or companies that are looking to scale larger. It works well for all levels of business, but definitely is great for leaders who seek to better manage their employees and understand the work they are completing or just what they are doing throughout the day

Incentivized

• Team Scheduling
• Team Communication
• Employee Time Keeping

Incentivized

• DPA - da best
• triggers
• Schedule optimization

• Has a rigid structure, so there is only one way to do any particular task.

Incentivized

• Your graphs. Sweet lord they are hideous
• Report formats are a struggle bus I hate riding
• Back office quality tracking

I would say that Verint is very user friendly and is easy to navigate. I have not had any negative experiences with training staff on how to utilize the suite and the feedback I have received has always been positive. I would say that reporting could be easier to navigate and utilize on both the back office and customer side.

Incentivized

Ultimately Planday is the perfect tool for simple straightforward team time management, communication and scheduling. I would like to see a task management feature added to Planday and perhaps some integration for employee rewards. Planday is leaps and bounds above Quickbooks Time, and TimeClock Plus but falls behind Deputy only slightly by having less features available. Overall I would recommend Planday to any small business owner with a team of 5-20

Incentivized

Well team showed up to win, so you beat them out hands down, It was frankly embarrassing for them.

• Employee profiles - 99% of employee profiles are up to date with right work info/ID/contracts & personal details, compared to previous 50% (estimated)
• Wages - consistently reviewed through Planday and updated to reflect sales, busy & non busy periods
• Schedules - more efficient scheduling & accurate hours logged and therefore, translated to pay - consistent and efficient monitoring by head office/ops team and managers at site level, through clock in and out system.

• 9 million in the first 2 years
• 3 million subsequent years
• Future benefit is ball-parked at $5.4M