| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Planview PPM Pro | Score8.9 out of 10 | Enterprise companies (1,001+ employees) | Planview PPM Pro™ centralizes the management of projects and resources, facilitating governance, and providing visibility for improved decision making. Whether users are just getting started or advancing PMO to the next level, Planview PPM Pro is designed to provide the ability to collect, prioritize, and execute projects, enabling PMOs to focus resources on the work that delivers the most value. | N/A |
 ServiceNow IT Service Management | Score8.7 out of 10 | N/A | Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management. | N/A |
| Planview PPM Pro | ServiceNow IT Service Management | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | PPM Pro offers flexible pricing based on user types. | ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Planview PPM Pro | ServiceNow IT Service Management | |
|---|---|---|
| Considered Both Products | Chose Planview PPM Pro PPM Pro is easier to setup and create customer value. Easier to manage. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Planview PPM Pro | ServiceNow IT Service Management | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Planview PPM Pro | ServiceNow IT Service Management | |
|---|---|---|
| Likelihood to Recommend | 8.8 | 10.0 |
| Likelihood to Renew | 9.0 | 9.0 |
| Usability | 7.2 | 9.0 |
| Availability | 9.1 | 10.0 |
| Performance | 8.2 | 9.0 |
| Support Rating | 7.9 | 7.3 |
| In-Person Training | 10.0 | - |
| Online Training | - | 1.0 |
| Implementation Rating | 9.9 | 10.0 |
| Configurability | 8.2 | - |
| Ease of integration | 8.2 | - |
| Product Scalability | 8.2 | 10.0 |
| Professional Services | 8.2 | - |
| Vendor post-sale | 8.2 | - |
| Vendor pre-sale | 7.3 | - |
