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Medallia Agent Connect vs. Playvox

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Medallia Agent Connect

    Score4.1 out of 10
    N/AMedallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020.N/A

    Playvox

    Score7 out of 10
    N/APlayvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.N/A
    Pricing
    Medallia Agent ConnectPlayvox
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Medallia Agent ConnectPlayvox
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Medallia Agent ConnectPlayvox
    Considered Both Products
    Medallia
    No answer on this topic
    Playvox
    Chose Playvox
    Playvox is by far superior to both of these platforms, by a wide margin. Stella Connect is a mess to use reporting wise and Scorebuddy is so basic it looks like an early 2000s school project. I wouldn't go back to either of them and would stick with Playvox if it were all up to …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
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    Implementation went as expected
    No answers on this topic
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    User Ratings
    Medallia Agent ConnectPlayvox
    Likelihood to Recommend
    9.0
    (2 ratings)
    1.0
    (194 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.5
    (6 ratings)
    Usability
    -
    (0 ratings)
    2.0
    (5 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    3.8
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.5
    (2 ratings)
    Configurability
    -
    (0 ratings)
    6.4
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    6.4
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.1
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.0
    (2 ratings)