Independently Invited by TrustRadius
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Playvox | Score7 out of 10 | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A |
Scorebuddy | Score8 out of 10 | N/A | Scorebuddy is a call center quality monitoring software offering from the Irish company of the same name. | N/A |
| Playvox | Scorebuddy | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Playvox | Scorebuddy | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Playvox | Scorebuddy | |
|---|---|---|
| Likelihood to Recommend | 1.0 | - |
| Likelihood to Renew | 8.5 | - |
| Usability | 2.0 | - |
| Availability | 9.1 | - |
| Support Rating | 3.8 | - |
| Implementation Rating | 8.5 | - |
| Configurability | 6.4 | - |
| Product Scalability | 6.4 | - |
| Vendor post-sale | 8.1 | - |
| Vendor pre-sale | 9.0 | - |