Playvox vs. Seismic Learning

Playvox

Playvox

250 Reviews and Ratings

Seismic Learning

Seismic Learning

198 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Playvox	Score 6.9 out of 10	N/A	Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.	N/A
Seismic Learning	Score 6.8 out of 10	N/A	Seismic Learning (formerly Lessonly, acquired by Seismic in August 2021), is a learning management system (LMS). The vendor emphasizes eLearning for client-facing skills, as well as a drag-and-drop interface. Lessonly supports customizable learning paths and corporate onboarding processes.	N/A

Pricing

Playvox

Seismic Learning

Editions & Modules

No answers on this topic

Pro: Contact sales team
Pro + Coaching: Contact sales team
Enterprise Learning for Global Teams: Contact sales team

Offerings

Pricing Offerings
Playvox	Seismic Learning
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Playvox	Seismic Learning
Considered Both Products	Playvox Verified User Anonymous Chose Playvox CCMath - Playvox was more intuitive to use Incentivized Helpful? MV Marina Vicente dos Santos Customer Services Team Lead Chose Playvox As far as my usage allows me to say, Scorebuddy did not open room for a dispute; in case the person evaluated does not agree with the rating she/he received, there is no possibility to document coaching and follow up on development or do the quiz for knowledge check. (I used … Incentivized Helpful? JN John Nessim Customer service agent Chose Playvox My quality coach through that gives me real examples of my failures attached to my photos and voices, which give me a real improvement of my total performance and following the quality coach guidelines and I used to get my results of coaching through it because that's UI is … Incentivized Helpful? MA Mark Ashraf Quality specialist analyst Chose Playvox Playvox is the best monitoring software I have ever seen, as other monitoring softwares don't support all tasks we need as a quality team, but in Playvox we can find all tasks we need, we can monitor the agents daily, we can make coaching sessions with the agents if they get … Incentivized Helpful? NI nada ibrahim Agent Chose Playvox Playvox stands in front of many obstacles, but it is working to develop it and there are not many problems in it unlike other things and applications, and I chose Playvox because it is useful and easy to use for small companies and works on developing the service provided in it … Incentivized Helpful? YS yussuf seliman Agent Chose Playvox Everything at Playvox is done in real-time, and our agents are working in real-time more and more these days. Playvox supplied the appropriate solution for our firm, which included intelligent decision-making and a real-time monitoring system. It's also a well-organized tool … Incentivized Helpful? AG Ahmed Gaber Communications Representative Chose Playvox Playvox shows the company how their agents are doing, and shows what are the real mistakes that agents are doing to try to solve it. Sessions in Playvox are too important for the teams to improve their skills that's why my company selected Playvox its the best way to improve … Incentivized Helpful? AA ahmed alsonbaty Agent Chose Playvox At Playvox, everything is done in real-time; today, our agents work more and more in real-time. Playvox provided our organization with the ideal answer, which was intelligent decision-making combined with a real-time monitoring system. It's also a well-organized tool for … Incentivized Helpful? AM ali mohamed Agent Chose Playvox Playvox was my first choice because it is the platform that my company employs. I've never worked on a platform like this before. Procedures, communications, and training were not saved in previous places where I worked; they were only transmitted verbally and occasionally in a … Incentivized Helpful? MF mahmoud fawzy Communications Representative Chose Playvox Playvox is the best at all points related to monitoring chats and calls also it's easy to use and all information is very clear and well organized which helps the managers to analyze agents' skills and performance, Playvox also is the best in coaching to help the agents learn … Incentivized Helpful? AS ahmed saleh agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? AA ahmed amir customr care representative Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? MM Mahmoud Magdi Agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? AD AHMED DAHROUG Agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? AM Amin Mohamed Agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? AT ahmed tarek agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? EA emad ahmed Vice President of Customer Support Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? SK shady khalifa customer care reprensenatative Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? MF moamen fares Agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? AM adel mohamed quality coach Chose Playvox I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt with any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by … Incentivized Helpful? ME mohamed el maghraby qualitu coutch Chose Playvox I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt with any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by … Incentivized Helpful? AH Ali Hassan Subject Matter Expert Chose Playvox I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt with any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by … Incentivized Helpful? PH Pola Hany Qa analyst Chose Playvox Playvox helps us as a quality team to do all work tasks we have, as all our work tasks are provided in Playvox, as we can monitor the agents daily, coaching them immediately if they get any failure using Playvox, making gauge score by monitoring the evaluations which had been … Incentivized Helpful? Verified User Anonymous Chose Playvox Playvox is more convenient for users as well as for Performance Analysts to analyze the overall performance and goals, Easy to get access and implement without hurdles. Incentivized Helpful? MA Mahmoud Ashraf Chat Support Agent Chose Playvox Ease of analysis and use is one of the first reasons for choosing Playvox, as Playvox analyzed my performance very skillfully, which brought me great benefit in developing my performance and then increasing my financial return, and from my experience Playvox is one of the most … Incentivized Helpful?	Seismic Learning Verified User Anonymous Chose Seismic Learning The primary reason why Seismic Learning stacks up against them is that one of the features that Seismic Learning that they don't have is being able to watch lessons and secondly there is a progress tracker in each of every lesson that you ever took in which will help you … Incentivized Helpful? Verified User Anonymous Chose Seismic Learning We selected Lessonly over in depth evals of Trainual and Rise (not sure if that Rise is the correct link above) and all three are great tools. This came down to intuitive UI and the price point for us. As a growing company, they were willing to work with us to gradient up a … Incentivized Helpful? Patrick Herrera Social Media Marketing Specialist Chose Seismic Learning I think Lessonly is unique and [more] reliable than its alternatives because of its ease of use. Every team member in our company loves Lessonly because it is easy to implement and navigate. It has an organized interface that everyone in our team understands. Moreover, Lessonly … Incentivized Helpful? Verified User Anonymous Chose Seismic Learning Lessonly was already chosen by the company and I was introduced to it. Very quickly I really liked it. It made it so easy to watch and manage training videos for employees. I feel like Lessonly is one of the leaders of LMS platforms on the market. I'm very impressed. Incentivized Helpful? Michaelle LaPlante Sales Chose Seismic Learning Not even comparable. Incentivized Helpful? Verified User Anonymous Chose Seismic Learning Skyprep was very limited in how you could add and edit lesson modules. You had to upload documents where the formatting changed from how you had it set up to how it appeared on Skyprep. It was very hard to use and didn't offer a lot of features to make training less monotonous … Incentivized Helpful? Verified User Anonymous Chose Seismic Learning We selected Lessonly because it was more comprehensive than many of the other options on the market, and more specifically geared toward customer service than some others. The flexibility and customizable options were also incredibly appealing--being able to fully create our … Incentivized Helpful? Jeanette Carroll VP, Operations & Marketing Chose Seismic Learning I haven't really used or evaluated any other product like Lessonly. I found Lessonly in searching the apps associated with Zenefits, which we have used as an HR/onboarding platform for our clients and our own internal staff. I researched it and found it to be a platform that … Incentivized Helpful? Verified User Anonymous Chose Seismic Learning Easy to use Capabilities, especially search and video recording Price is relatively good Incentivized Helpful? Verified User Anonymous Chose Seismic Learning I haven't used other products like Lessonly! Incentivized Helpful? Verified User Anonymous Chose Seismic Learning We went with Lessonly for its: Searchable content. Ability to ask an expert privately and immediately. Incentivized Helpful? Verified User Anonymous Chose Seismic Learning Better instruction features and flow. Incentivized Helpful? ET Eliana Trink Operations Manager Chose Seismic Learning Again, not really relevant here. I haven't used other products, and wasn't part of the decision process in choosing Lessonly. Incentivized Helpful? Ayal Kellman Operations Project Manager Chose Seismic Learning Trainual Incentivized Helpful? NW Noam Wallick Operations Manager Chose Seismic Learning I have not used others. Incentivized Helpful? Verified User Anonymous Chose Seismic Learning Not true! I haven't used any but I can't leave the field empty. Incentivized Helpful? Verified User Anonymous Chose Seismic Learning Lessonly is more user-friendly and easy to use! Incentivized Helpful? Verified User Anonymous Chose Seismic Learning Lessonly was our top choice because it was the only one who had all the features we were looking for. Incentivized Helpful? Verified User Anonymous Chose Seismic Learning Teachable Incentivized Helpful? Verified User Anonymous Chose Seismic Learning MindTickle was hated by our users - company switched to Lessonly before I arrived. Allego and Docebo both seem to have fundamentally different uses - mostly for hive-mind knowledge collection among salespeople, which may be helpful, but can't be scaled to the entire … Incentivized Helpful? Verified User Anonymous Chose Seismic Learning I cannot answer this question as I have not used any other programs. I tested a few as demos while searching for Lessonly and it made my choice very easy. The others were clunky and outdated. Lessonly is sleek and user friendly. Incentivized Helpful? Verified User Anonymous Chose Seismic Learning I have used one other similar software in the past, and Lessonly is much more user-friendly. The previous software was extremely clunky, and even after going through training on it, I never fully utilized it because of how overly complicated it was. Incentivized Helpful? CK Cait Kaider Events Production Specialist Chose Seismic Learning Not Applicable. I had to choose a platform in order to move forward. I have not used any products like Lessonly. I have always trained staff the old fashioned way: spending several days to a week showing the new hires the ropes, getting them settled, sitting with them while … Incentivized Helpful? Lori Petrusaitis Compliance Director Chose Seismic Learning I have not used other learning systems to date, therefore I cannot compare. Incentivized Helpful? Verified User Anonymous Chose Seismic Learning Lessonly offers a feature that was critical for us, which was a full search feature (within content as well as tags, titles, etc.). This really put Lessonly over the top for us. Incentivized Helpful?

Features

Playvox

Seismic Learning

Learning Management

Comparison of Learning Management features of Product A and Product B
	Playvox - Ratings	Seismic Learning 6.8 Ratings 18% below category average
Course authoring	00 Ratings	9.70 Ratings
Course catalog or library	00 Ratings	9.50 Ratings
Player/Portal	00 Ratings	5.50 Ratings
Learning content	00 Ratings	3.20 Ratings
Mobile friendly	00 Ratings	9.00 Ratings
Progress tracking & certifications	00 Ratings	9.80 Ratings
Assignments	00 Ratings	2.30 Ratings
Compliance management	00 Ratings	9.70 Ratings
Learning administration	00 Ratings	7.20 Ratings
Learning reporting & analytics	00 Ratings	6.50 Ratings
Social learning	00 Ratings	2.20 Ratings

Best Alternatives
	Playvox	Seismic Learning
Small Businesses	8x8 Contact Center Score 7.5 out of 10	iSpring Learn Score 9.6 out of 10
Medium-sized Companies	Eleveo Score 10.0 out of 10	iSpring Learn Score 9.6 out of 10
Enterprises	Calabrio WFM Score 8.5 out of 10	Axonify Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Playvox	Seismic Learning
Likelihood to Recommend	1.0 (0 ratings)	6.3 (0 ratings)
Likelihood to Renew	8.5 (0 ratings)	9.0 (0 ratings)
Usability	2.0 (0 ratings)	8.0 (0 ratings)
Availability	9.1 (0 ratings)	- (0 ratings)
Support Rating	3.8 (0 ratings)	9.7 (0 ratings)
Implementation Rating	8.5 (0 ratings)	- (0 ratings)
Configurability	6.4 (0 ratings)	- (0 ratings)
Product Scalability	6.4 (0 ratings)	- (0 ratings)
Vendor post-sale	8.1 (0 ratings)	- (0 ratings)
Vendor pre-sale	9.0 (0 ratings)	- (0 ratings)

User Testimonials
	Playvox	Seismic Learning
Likelihood to Recommend	Playvox is excellent for a team who knows exactly what they need in order to get better. You have full control to set your metrics, track the data and provide feedback. If you're a team looking for software that will create the solutions for you, look elsewhere. Playvox is a fantastic tool, but a terrible genie Incentivized Verified User Anonymous Read full review	Lessonly can be used anywhere a digital learning system works. We use a mix of hands-on training and curriculum. For training our photographers, they go through the lessons with a camera on the desk to test with and tangibly learn what they are reading. Same with our production teams, we have physical representations of the camera cards and order forms that they will be dealing with on a daily basis to help solidify the training they are receiving from Lessonly. It frees up our full-time staff to get prepared for the new season. Once the new hires are done with their assigned lessons, they are ready to start shadowing staff. All of the training and shadowing is done in one day and they are ready to hit the ground running on day two! Lessonly has greatly increased our productivity. Incentivized CK Cait Kaider Events Production Specialist Read full review
Pros	It's easy to start evaluating since it pulls up all the data automatically. It is easy to generate reports as all the data is stored in its servers and we just download it. Filters make it easy to see our Associates' areas of opportunity and strengths. Incentivized Alvaro Gomez Email Support Associate Read full review	Open to feedback and ideas and constantly innovating and iterating on their product to serve new needs that arise Making me feel like more than just a customer: They aren't transactional and focus on building the relationship and making me feel heard. Extremely easy to use product so building content takes little time, and I can leverage other subject matter experts to build content as well. Incentivized KC Karie Champlin-Albarran Learning and Development Lead Read full review
Cons	The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load. Keep a lot of information It should have more languages for ease of control Incentivized Verified User Anonymous Read full review	When editing a reveal or flip card, the image and text are backwards. The text is on the top and the image is on the bottom when you are editing. But when you publish the lesson, they switch and the photo will be on the top and the text will be on the bottom. Their customer service agents are incredibly friendly and helpful, it will just often be a while before someone is able to respond and assist you. Incentivized Rachel Blankenship Customer Experience Representative Read full review
Likelihood to Renew	I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business Incentivized PERVEAZ AMJAD Customer Support Specialist Read full review	Worried about its acquisition by Seismic and hope that they don't change the product or the terms drastically. Incentivized Verified User Anonymous Read full review
Usability	Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence. Verified User Anonymous Read full review	Extremely easy to use. I was up and running with my team almost instantly. Working at a small company, we didn't have a lot of dev/engineering resources. Having a tool like Lessonly helped me instantly export information to my team without any additional delay from internal departments Incentivized Verified User Anonymous Read full review
Reliability and Availability	I don't think I've encountered software problems before Incentivized MA mohammed abbas Palm City Read full review	No answers on this topic
Performance	do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know Incentivized MA mohammed abbas Palm City Read full review	No answers on this topic
Support Rating	We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager. Incentivized CN Chrissie Nelms Contact Center Manager Read full review	This is one of the main reasons I keep going back to Lessonly. The customer service is some of the best I've ever experienced. From the sales process to the work with your customer success rep, Lessonly by far beats out the competitors in this area. Incentivized Jayme Kiester Vice President - Channel Partnerships Read full review
Implementation Rating	From the day first, we were active on Playvox and happy with the features. It does not take much time to understand its features and its performance. A few training sessions with 'How to use' and we are experts using Playvox. Incentivized PERVEAZ AMJAD Customer Support Specialist Read full review	No answers on this topic
Alternatives Considered	As far as my usage allows me to say, Scorebuddy did not open room for a dispute; in case the person evaluated does not agree with the rating she/he received, there is no possibility to document coaching and follow up on development or do the quiz for knowledge check. (I used Scorebuddy 2 years ago). Incentivized MV Marina Vicente dos Santos Customer Services Team Lead Read full review	MindTickle was hated by our users - company switched to Lessonly before I arrived. Allego and Docebo both seem to have fundamentally different uses - mostly for hive-mind knowledge collection among salespeople, which may be helpful, but can't be scaled to the entire organization, and not suited to top-down training requirements. We may eventually purchase to supplement Lessonly, not replace it Incentivized Verified User Anonymous Read full review
Scalability	I think it is the best rating based on my experience Incentivized MA mohammed abbas Palm City Read full review	No answers on this topic
Return on Investment	Positive return motivation and learning[.] Negative return not continuous update[.] Positive return Guidance and assistance in my work[.] Negative return There are no pages to explain and facilitate access[.] Positive return Training to get back to better performance and learn from mistakes[.] Negative return no abbreviation[.] Incentivized MT muhammed taha dispatcher Read full review	Lessonly has allowed for easier dissemination of information which has helped with employee engagement among our remote employees. Finding creative ways to use Lessonly has allowed us to keep everyone aligned on our cultural values. Using Lessonly within a live training event allows for higher learner engagement. Incentivized Zack Uzzle, ITIL, ATD Master Trainer Corporate Trainer Read full review
ScreenShots	Playvox Screenshots