| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Playvox | Score7.1 out of 10 | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A |
 Verint Workforce Management | Score8.2 out of 10 | N/A | Verint® Workforce Management™ (WFM) is a cloud application that uses automation to simplify forecasting and scheduling of employees and bots across the enterprise, including contact centers, back offices and branch/service locations. The solution scales to accommodate a varying number of employees, channels, locations, time zones, schedule types, and request automation to meet the needs of mid-sized to global enterprise organizations. Verint removes the… | N/A |
| Playvox | Verint Workforce Management | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Verint offers a named user pricing model with SaaS and on-premise delivery methods. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Playvox | Verint Workforce Management | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Playvox | Verint Workforce Management | |||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Workforce Management Software Features |
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| Playvox | Verint Workforce Management | |
|---|---|---|
| Likelihood to Recommend | 1.0 | 8.2 |
| Likelihood to Renew | 8.5 | 8.4 |
| Usability | 2.0 | 7.6 |
| Availability | 9.1 | - |
| Support Rating | 3.8 | 6.8 |
| In-Person Training | - | 6.4 |
| Online Training | - | 7.3 |
| Implementation Rating | 8.5 | 6.2 |
| Configurability | 6.4 | - |
| Product Scalability | 6.4 | - |
| Vendor post-sale | 8.1 | - |
| Vendor pre-sale | 9.0 | - |