| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Playvox | Score7 out of 10 | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A |
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
| Playvox | Zendesk Suite | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | 20% discount available with annual pricing. | ||||||||||||||
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| Playvox | Zendesk Suite | |
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| Considered Both Products | Chose Playvox Klaus offers a free trial as advertised and is very easy to setup Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox We didn't evaluate many before finding Playvox. We checked out Bridge but while it was good for HR it wasn't as good for customer service. It didn't offer the services we love with Playvox like the reward system, evaluating email, chat etc. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox MaestroQA is one that we evaluated at the same time as Playvox. What we found is that MaestroQA wasn't as user-friendly. With how we ramp up so quickly every season, we needed a platform that new team could get into and understand quickly. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox We liked the UI of Maestro, but it lacked several of the additional features provided by PlayVox (esp. the social elements, recognition, coaching collaboration, and karma points). Also, PlayVox support has been amazing. They've actually implemented several feature requests we … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Zendesk Suite Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Playvox | Zendesk Suite | ||||||||||||||||||||||
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| Incident and problem management |
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| Playvox | Zendesk Suite | |
|---|---|---|
| Likelihood to Recommend | 1.0 | 9.0 |
| Likelihood to Renew | 8.5 | 10.0 |
| Usability | 2.0 | 8.9 |
| Availability | 9.1 | 8.6 |
| Performance | - | 8.0 |
| Support Rating | 3.8 | 5.5 |
| In-Person Training | - | 10.0 |
| Online Training | - | 7.9 |
| Implementation Rating | 8.5 | 9.0 |
| Configurability | 6.4 | 9.3 |
| Product Scalability | 6.4 | - |
| Vendor post-sale | 8.1 | - |
| Vendor pre-sale | 9.0 | - |
