Power Diary vs. Veradigm Practice Management

Power Diary is a useful practice management software however, in my opinion, their support is absolutely awful, in my experience, they stop responding at times and fail to take appropriate steps for customers where there is an issue, choosing instead to take their own path forward, rather than be humble and listen to what their clients need. In my experience, they have even gone so far as to label constructive feedback as being an attack on their character. To me, not professional at all.

I have been using Allscripts Practice Management at Concentra for about 2.5 years after they acquired US Healthworks. It has been a revelation so much so that I forget what we used at USHW. I know that the system we had was not comprehensive enough that we had to still use paper files and we could not access any other providers' reports. Allscripts allows a group practice to access every report, imaging, and employer communcations for each patient. It's very powerful for a large multi-center medical practice. It would be too complicated for smaller groups.

Incentivized

• Provides detailed instructions on how to use their services and also webinars on various topics to help grow your practice. They also check in via email and offer advice if you are having any issues with the system.
• Invoicing is simple and their system makes it easy to monitor payments received and outstanding.
• Writing client case notes and recording all administrative notes is a simple process.
• Client documents can be saved into client records, so everything is in one place and there is no need to keep hard copy records.
• They have templates (letters etc.) that can be accessed and used which saves time.
• They have a feature that assists with developing policies which I found helpful.
• They have a Facebook Page that allows Power Diary users to communicate, share tips etc.
• The system itself is user friendly and quite easy to navigate. If you need help, you can access the instructions provided by Power Diary.

Incentivized

• Easy to combine data and reports.
• Submit claims for reimbursement.
• Edit and review patient data in patient accounts.

Incentivized

• In my experience, support attitude and attendance to detail
• In my experience, listening to Customers
• In my experience, doing what they tell the world they do for their customers.
• In my opinion, protecting client data better

• Upgrades
• Support
• Timely Responses to support requests.

Incentivized

I think Power Diary is relatively intuitive however of late, over development of certain features with insufficient user experience testing, and, in my opinion, no desire to resolve the concerns of customers shows me that Power Diary's business model is not customer centric, but self centric and most businesses with this ethos fail in time.

Moving away from paper reports is a little hard at first like ripping off a bandaid, but once you're fully integrated, it's just so much easier to see all your work over time and access reports, schedules, and all pertinent employment information for each patient. Not having to deal with paper files just changes the office completely.

Incentivized

I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.

Incentivized

This is the first time I have used this type of practice management system. I used the Specialist Homelessness Information Platform (SHIP) in my previous role, which made it easier for me to transition to using Power Diary.

Incentivized

Centricity is much more difficult to get support for in my experience.

Incentivized

• I am still to work out if my ROI is going to be beneficial

Incentivized

• I am only a user but it's easy to assume that this program is very expensive.
• Access to reports across all providers is game-changing.
• Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.

Incentivized