Schoology Learning vs. Skilljar by Gainsight

Schoology does the job well enough, but there are enough areas of contention that make advanced use of the system unwieldy. District staff does not have easy reporting ability to determine adoption and use of the platform without having to export to another program for analysis. The reliability of the system is a huge pain point as we need to deliver the curriculum but cannot count on it being available when we need to use it.

Incentivized

Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.

For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.

Incentivized

• Customer Service is amazing. If there is something that doesn't see to work, the customer service department is there to help! The help and support page is comprehensive.
• It is easy to embed various programs, web site and apps into this one LMS platform. This makes if very easy to customize.
• Improvements and modifications are constantly being made. The company stays ahead of current trends.
• Organization of courses and groups is easy, with many an endless amount of possibilities available for creation.

• Unlimited courses, learning paths, quizzes, pages, plans, and certifications
• Ease of use for students, administrators, and content creators
• Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
• Asking for and listening to customer feedback for enhancements
• Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site

Incentivized

• The test banks in the personal resources need to be more functional. The ability to be able to create folders for a course and insert multiple test banks within that folder for different units of the same course would be more efficient. Being able to add colors to different folders would also make it easier to identify which course teachers were looking for and separate test and quizzes from the unit and final exams. It would be nice if the tracking of the test banks could be turned on and off so that graphs, charts, political cartoons, and other images could be changed without the need to necessarily change the question. For example, using red for US History, blue for World History, green for Economics, black for Government then within each folder quizzes could be orange, unit exams could be yellow, and finals exams could be purple under each course, or whatever color made sense to the teacher.
• The graphing capabilities in assessments need to be more functional outside of math. It would be nice if geography students could create population graphs that would include inverted x and y-axis charts to the left of a regular x and y-axis chart with the ability to add age ranges in between them and then have bar graphs going both directions. Economic students need to be able to create dot line charts that curve to demonstrate supply, demand, and equilibrium charts. These also need both the x and y-axis so that price and quantity can be included. Bar graphs need to be able to have multiple bars in groupings so that students can compare the different measurements of GDP across multiple countries. Graphing isn't only for math.

• Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
• Features that allow for the translation of content to allow access to content across languages.
• Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.

Incentivized

While we have taken time to re-evaluate our selected 1:1 devices, Schoology's impact on student learning is unquestioned. Students are able to connect with other learners, create and share products of their learning, and develop their digital fluency through their use of Schoology.

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

It's very easy to use Schoology. As with any LMS, it helps to learn some tips and tricks prior to getting started. But, each item is clearly indicated within the platform. If I want to add materials, it is right at the top of my screen. If I want to view the calendar, it is indicated to the right of my screen. Navigating a course and the platform is quite straightforward. Additionally, the benefit of Schoology's help center and user community makes asking and answering questions quick and easy.

The overall usability is great as the software is very easy to learn and navigate. After just 1 week of "playing" around in the system I felt very comfortable using it and teaching others to use it as well. Customers have also mentioned Skilljar is a much better than out previous vendor

Incentivized

Generally good, but issue self-reporting has become a problem. When there are issues, it can be 20 minutes to an hour before it gets noted on the status page

Course saves or transfers can take several minutes and up to an hour

We have county-level support and district-level support, but their HELP page offers everything that is needed to answer questions and to find "how-to" information for staff. This includes video and written directions for every available feature. Schoology has also worked with our district to improve their product.

The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.

Incentivized

Too surface level with no follow-up. A

Sit and get with very little hands-on time. 5 minutes to try out a feature/question type, etc. is not enough time. Once your training is done, there is no option for new employees to get that training without having to rebook and pay for the training again. If you pay for basic training, that should be available to a district to use in the future.

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

As mentioned before, Schoology has a lot more capabilities than Google Classroom. Granted that Schoology is an actual LMS and Google Classroom is not. Assessments are better; guardian views and information; communication with our Student Information System; Better organization of files and assignments. I find Canvas & Blackboard difficult to navigate and understand

Incentivized

Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive

Incentivized

We use it 5-12 so scalability is not an issue but sharing materials between departments including common assessments is difficult without paying for add-on features

• Schoology has had a positive impact on my classroom because it allows me to easily organize content as well as assign content based on the specific needs/wants of my students.
• Schoology has had a positive impact on my classroom management because it allows me to easily embed everything my students need with no reason for them to leave the LMS and venture out on the wider internet.

Incentivized

• Having Skilljar is improving retention—customers who completed recommended training made up 85% of our Q2'23 renewals.
• Customers who completed the recommended training make up 84% of our healthiest accounts and we've seen a 15% decrease in support ticket volume.
• Since launching Skilljar, we've seen a 16% increase in active users.