Practice Fusion vs. CareLogic EHR

I think this is a great tool for a smaller practice, and I really like that it is not practice-specific. It seems like any type of doctor could use the site. I also think this is really great for remote workers because you are able to log on via the internet. I think that this tool would not be good for those looking to have a specific practice software. I've worked for other doctors alongside the one I used practice fusion for, and the other doctors used specialty specific software because of the customization to their job and charting.

Incentivized

CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.

Incentivized

• Organizes lab work for each patient. Its helpful for us to see a patient at a glance.
• Schedule appointments for patients.

Incentivized

• CareLogic is very intuitive and easy to navigate.
• CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
• CareLogic is web-based, so it can be accessed from anywhere.
• CareLogic is customizable for each organization's unique needs.

Incentivized

• One of the biggest frustrations is that PF only imports PDFs of lab results, but does nothing to allow manipulation of the numbers within these PDFs. I can pull up lab results but can't look at a graph, for example, of trends in serum sodium or hematocrit.
• Like EPIC, it would be nice to have an option like scrolling to all the "***"s using F2, which I always try to do on PF until I realize it does not work.
• I wish PF had more dot phrases to pull in things like lab results, etc., into the note. Since I cannot copy and paste lab results (which are stored in PDF) or blow them in with a dot phrase, I have to manually re-write them, which leaves our notes more vulnerable to human error. If this feature DOES exist, it isn't obvious to me or anyone in our clinic.
• It would be really nice to hear from PF support to see if we had any unmet needs in the clinic so that they could educate us on how to better use this EMR to support those needs.

Incentivized

• CareLogic needs to update its user interface. Outside of the fact that it looks like it's running on the Windows 2000 operating system, navigating takes a massive effort. Nothing seems to be where you would think it would be, however, if you favorite the items you use the most, they are only two to three clicks away.
• Reporting functionality is terrible. Without an intimate knowledge of how the reports are configured, moving our billing data from CareLogic to our accounting system produces errors every month. We have had to hire a consultant to help us figure out the errors and why they keep occurring which brings me to my next point.
• Customer service could be better. In my experience, I'm typically on hold and when I finally get someone on the phone they have no idea what the issue is. Since we use CareLogic throughout our organization, any amount of wait time on getting the system fixed causes massive chaos because we use the system to make notes in our client files.

Incentivized

In my opinion and experience, they have a lack of customization so you have to constantly create hacks to make their system work for your practice.

The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.

Incentivized

We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on. When we have tried the live chat feature we have been satisfied with the timeliness and response.

Incentivized

The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.

Incentivized

The only other EMR I have used is EPIC. I worked as a scribe for PAMF, where I spent 50 hours a week in front of EPIC. I got to know it really well, and have used PF much less, so it is difficult to make a comparison. EPIC came with so many more options to view test results, visits to other health facilities, and past notes. It also had so many more ways you could format your notes, blow in data, and statistically analyze data. While EPIC is a much more comprehensive and well-supported EMR, it also would be too heavy and unnecessary for the small scale clinic work I do at a community clinic. I feel that each EMR has the environment they are well-suited for, and I am glad to be using PF now.

Incentivized

Cerner was much less organized, and users in our company generally felt it was harder to utilize. There was less options for customization that fit our specific use demographics, and crashing was much more frequent. Obtaining hard copies through Carelogic EHR, by Qualifacts is much easier as well with the print report radio button.

Incentivized

• PRO -- I know now what I need in an EMR/EHR
• CONS -- They have overcharged me and it has cost me money
• CONS-- They have disregarded my legal rights which makes me unsure of keeping confidential info in their systems and it will cost me money to switch
• CONS--They have cost me money with the time I've wasted to follow up on my own tickets that they refuse to follow up with

• No more paper records.
• Prescriptions never get lost.
• Staff have many complaints about work flow.
• New hire training has to be ongoing- it's hard to learn.

Incentivized