Premier Contact Point is a cloud based contact centre solution that aims to:
improve the customer experience
deliver sound commercial benefits
meet all operational and technical
requirements, and
provide customer service teams with a solution they love using.
The vendor also describes the advantages of their solution:
FLEXIBLE
INTERFACE: Designed to be easy to use, minimise agent training and
adoption times, and give…
N/A
Pricing
Premier Contact Point
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Premier Contact Point
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
Required
Additional Details
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More Pricing Information
Features
Premier Contact Point
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Premier Contact Point
8.4
Ratings
1% above category average
Agent dashboard
7.70 Ratings
Validate callers
8.30 Ratings
Outbound response
8.50 Ratings
Call forwarding
8.30 Ratings
Click-to-call (CTC)
8.90 Ratings
Warm transfer
8.00 Ratings
Predictive dialing
9.00 Ratings
Interactive voice response
7.80 Ratings
REST APIs
7.30 Ratings
Call scripts
8.40 Ratings
Call tracking
8.40 Ratings
Multichannel integration
8.20 Ratings
CRM software integration
10.00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Premier Contact Point is well suited for organisations who are seeking a configurable contact centre solution that is cost-effective to grow and scale with your organisation and underpinned by a robust support model.
PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and not customisable enough. PCP had the right feature set for us.
