Prime Suite EHR vs. Veradigm Practice Management

If you do not mind poor aesthetics and want software that will do the work simply, this may be a good option.

Incentivized

I have been using Allscripts Practice Management at Concentra for about 2.5 years after they acquired US Healthworks. It has been a revelation so much so that I forget what we used at USHW. I know that the system we had was not comprehensive enough that we had to still use paper files and we could not access any other providers' reports. Allscripts allows a group practice to access every report, imaging, and employer communcations for each patient. It's very powerful for a large multi-center medical practice. It would be too complicated for smaller groups.

Incentivized

• Charting is very nice and easy to use once the templates are designed.
• Reporting is good, but the report designer could be a little easier to use for the non-technical user.
• The Patient Info screen is very comprehensive and has lots on info readily available.

• Easy to combine data and reports.
• Submit claims for reimbursement.
• Edit and review patient data in patient accounts.

Incentivized

• Updates are often "glitchy" but issues are resolved quickly.
• Some users complain that the clinical side of the EHR system is not as user-friendly as they would like.
• Some reports do not integrate with each other - there are fields that should be available but are not. However, through Customer Support, some custom reports can be generated and new enhancements to reports are being released.

Incentivized

• Upgrades
• Support
• Timely Responses to support requests.

Incentivized

Moving away from paper reports is a little hard at first like ripping off a bandaid, but once you're fully integrated, it's just so much easier to see all your work over time and access reports, schedules, and all pertinent employment information for each patient. Not having to deal with paper files just changes the office completely.

Incentivized

I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.

Incentivized

I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.

Incentivized

Centricity is much more difficult to get support for in my experience.

Incentivized

• I am only a user but it's easy to assume that this program is very expensive.
• Access to reports across all providers is game-changing.
• Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.

Incentivized