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Prism CRM vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Prism CRM
Score 6.0 out of 10
N/A
N/A
$49
one-time fee
Veeva CRM
Score 8.4 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
Prism CRMVeeva CRM
Editions & Modules
Basic
$49
one-time fee
No answers on this topic
Offerings
Pricing Offerings
Prism CRMVeeva CRM
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Prism CRMVeeva CRM
Considered Both Products
Prism CRM

No answer on this topic

Veeva CRM
AS
Adhiyaman Sivakumar
Senior SAP Basis Consultant
Chose Veeva CRM
Compared to other products, the Veeva CRM has better UI and third-party application integrations which helps to effectively plan accounts, execute planned activities, better customer interaction, etc. The tool has integrated data analytics which helps to provide better action …
Verified User
Anonymous
Chose Veeva CRM
Veeva CRM is solely targeting life sciences industry so they understand all the regulation and compliance related to this industry. As Veeva has other platforms for pharma industry mainly in R&D section so Veeva understands the importance of making sure that their software is …
Verified User
Anonymous
Chose Veeva CRM
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing …
Verified User
Anonymous
Chose Veeva CRM
Better for field based medical personnel when recording Medical calls.
Features
Prism CRMVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Prism CRM
-
Ratings
Veeva CRM
9.1
Ratings
17% above category average
Customer data management / contact management00 Ratings10.00 Ratings
Workflow management00 Ratings9.00 Ratings
Territory management00 Ratings7.00 Ratings
Opportunity management00 Ratings8.00 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings10.00 Ratings
Contract management00 Ratings10.00 Ratings
Quote & order management00 Ratings9.00 Ratings
Interaction tracking00 Ratings10.00 Ratings
Channel / partner relationship management00 Ratings9.00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Prism CRM
-
Ratings
Veeva CRM
9.3
Ratings
21% above category average
Case management00 Ratings10.00 Ratings
Call center management00 Ratings8.00 Ratings
Help desk management00 Ratings10.00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Prism CRM
-
Ratings
Veeva CRM
8.5
Ratings
11% above category average
Lead management00 Ratings9.00 Ratings
Email marketing00 Ratings8.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Prism CRM
-
Ratings
Veeva CRM
9.7
Ratings
24% above category average
Task management00 Ratings10.00 Ratings
Billing and invoicing management00 Ratings10.00 Ratings
Reporting00 Ratings9.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Prism CRM
-
Ratings
Veeva CRM
8.7
Ratings
14% above category average
Forecasting00 Ratings8.00 Ratings
Pipeline visualization00 Ratings9.00 Ratings
Customizable reports00 Ratings9.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Prism CRM
-
Ratings
Veeva CRM
8.8
Ratings
16% above category average
Custom fields00 Ratings8.00 Ratings
Custom objects00 Ratings7.00 Ratings
Scripting environment00 Ratings10.00 Ratings
API for custom integration00 Ratings10.00 Ratings
Security
Comparison of Security features of Product A and Product B
Prism CRM
-
Ratings
Veeva CRM
9.5
Ratings
13% above category average
Single sign-on capability00 Ratings9.00 Ratings
Role-based user permissions00 Ratings10.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Prism CRM
-
Ratings
Veeva CRM
8.5
Ratings
15% above category average
Social data00 Ratings8.00 Ratings
Social engagement00 Ratings9.00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Prism CRM
-
Ratings
Veeva CRM
9.0
Ratings
20% above category average
Marketing automation00 Ratings9.00 Ratings
Compensation management00 Ratings9.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Prism CRM
-
Ratings
Veeva CRM
10.0
Ratings
31% above category average
Mobile access00 Ratings10.00 Ratings
Best Alternatives
Prism CRMVeeva CRM
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Prism CRMVeeva CRM
Likelihood to Recommend
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
Prism CRMVeeva CRM
Likelihood to Recommend
No answers on this topic
Veeva CRM is best used in areas of Pharma companies or Animal Health based organizations. It adapts to the Health regulations which makes it easier for inventory and order management.
AS
Adhiyaman Sivakumar
Senior SAP Basis Consultant
Read full review
Pros
No answers on this topic
  • iPad views are easy to navigate
  • Sharing of media within platform helps keep record of what materials were used in the interactions
  • Data extraction via API is easy
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • The UI is a bit outdated and the system is somewhat lacking flexibility overall
  • The reporting functionalities are very limited - it's great to gather data but a 3rd party solution is needed to get some meaning out of it
  • Pricing. Veeva are big and therefore not that flexible. This does not make them the most small/midsize customer friendly
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Verified User
Anonymous
Read full review
ScreenShots