Proofpoint Targeted Attack Protection (TAP) vs. Webroot Email Security Powered by Zix

I think it is well suited for any organization. It truly gives good insight on the email campaigns that are hitting your company, as well as the people that are being targeted the most and also VIP users such as executives or even other people in IT, cyber, or administrators.

Incentivized

I have already recommended Zix to a number of our coworkers in the home healthcare industry, and a number of those coworkers also use Zix, which makes it quite simple to connect with one another. Because it pertains to health care, which is an industry in which it is vital to maintain confidentiality and sensitivity, we also utilize it within our own organization to communicate with one another.

Incentivized

• TAP allows administrators and authorized users to effectively analyze threats and identify all targets.
• The tracking (did a user open an email, did they click a link and how many times) and analytics are a great asset to have for any IT admin.
• The ability to flag specific users as VIPs or important folks you want to keep an extra measure of attention on.

Incentivized

• Makes it easy for those receiving emails to create an account and retrieve the email.
• Peace of mind knowing emails are secure, and can be tracked.
• Monitoring inbound email threats is easy.
• Support has been very quick resolving or explaining support tickets I've created.

Incentivized

• Their admin web GUI is cumbersome and unclear in many ways. The learning curve is steep so you have to stay up on things yourself whenever a new feature or service is added.
• They sometimes add a feature to their toolbox without informing their customers. This is true even when the feature added does not cost extra.

Incentivized

• Ease of use. Other competitors platform is WAY easier to use and customize.
• You have to cover THE ENTIRE ORGANIZATION with coverage, even though only a handful will need to use email encryption
• The Zix Protect platform is a complete joke to customize and use.

Incentivized

Not my decision, but I have made it very clear this product does not perform. I have emails from our users on how bad it is after switching to it.

Incentivized

It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.

Incentivized

The interface is simple to use but still contains the information needed to conduct thorough investigations. If you own licenses for other Proofpoint tools, Proofpoint Targeted Attack Protection is easily accessible from those applications. The ability to sandbox URLs within the TAP interface is a great feature as well. The overall performance of the GUI is seamless, especially if enabled with your organization's SSO.

Incentivized

It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.

Incentivized

Generally have had good response and resolution time with knowledgeable technicians, and if needed the ticket is moved to someone with more expertise to better address the issue. Have used the ticketing portal, phone, as well as the beta chat feature (permanent please!)

Incentivized

Zix is very good about response times and information. They even proactively e-mail us about known issues. I have never had an issue go unresolved, and the support team tends to answer quickly unless it's a strange, complicated request. The only time that happened was doing a search through logs, and that was entirely on me and my unfamiliarity with their flavor of Linux.

Incentivized

Proofpoint managed the installation and made it very simple. We had a dedicated installation engineer who checked in on use periodically after go-live to ensure that there were no issue.

Incentivized

While both Abnormal Security and Proofpoint Targeted Attack Protection are email-based security applications, they each have their specific strengths. Abnormal is a great "first line of defense" with its machine learning capabilities and proactively blocking malicious or spam emails. Proofpoint Targeted Attack Protection is for when applications like Abnormal Security fail and let malicious phishing emails through.

Incentivized

Proofpoint is a major player in this space, and I believe their product is overall superior to Webroot Email Security. However, the price is much higher for products like Proofpoint, which has made it difficult to fit that into our budget. We really like using the outbound email encryption feature of Zix, and I think that has some serious competitive advantages over something like Proofpoint, and so it is nice to have that all in one platform.

Incentivized

• The cost associated with a successful threat (such as a spoofed wire transfer) far exceeds the cost of the Proofpoint TAP system.
• It is hard to quantify the actual amount saved by threats that TAP has prevented, but I feel that it is an excellent value (and piece of mind).
• The TAP saves us money and increases productivity by reducing the amount of malicious and SPAM emails.

Incentivized

• Users have improved at identifying spam.
• Fewer false positives are coming through.
• It has identified a lot of security holes from vendors (e.g. most vendors using outdated extensions that we are now able to block, creating a discussion with our users).

Incentivized