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ProProfs Help Desk

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ProProfs Help Desk

3 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ProProfs Help Desk

    Score8.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    		ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system…

    $29.99

    per month per user

    Pricing
    ProProfs Help Desk
    Editions & Modules
    Free
    $0
    Unlimited Users
    Team
    $29.99
    per month per user
    ENTERPRISE
    $ 499 per month
    Unlimited Users
    Offerings
    Pricing Offerings
    ProProfs Help Desk
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    ProProfs Help Desk
    Considered Both Products
    ProProfs
    Verified User
    Chose ProProfs Help Desk

    I shifted from Kayako to ProProfs Help Desk for mainly two reasons, UI and features.

    ProProfs Help Desk definitely has a more user-friendly interface and the features offered by this tool are also more compared to Kayako. A few features that aren’t available in Kayako but are …

    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    ProProfs Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of ProProfs Help Desk
    Feature
    ProProfs Help Desk
    8.2
    1 Ratings
    Organize and prioritize service tickets8.21 Ratings
    ITSM collaboration and documentation7.31 Ratings
    Ticket creation and submission9.11 Ratings
    Ticket response8.21 Ratings
    Self Help Community
    Comparison of Self Help Community features of ProProfs Help Desk
    Feature
    ProProfs Help Desk
    8.2
    1 Ratings
    Internal knowledge base8.21 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ProProfs Help Desk
    Feature
    ProProfs Help Desk
    7.7
    1 Ratings
    Email support8.21 Ratings
    Help Desk CRM integration7.31 Ratings
    User Ratings
    ProProfs Help Desk
    Likelihood to Recommend
    6.4
    (1 ratings)
    Support Rating
    7.3
    (1 ratings)