Pushpay vs. The City (Discontinued)

Pushpay has been fantastic for us in the implementation of events, especially in the processing of registration forms and collecting fees. Pushpay has also been great in helping us receive donations and contributions to the church. Additionally, I have also used Pushpay (specifically, the CRM database) to help in our process of Church Membership (receiving applications, registering attendance at our membership classes, etc).

The City would work well for a church who struggles to provide an easy way for members to connect and join groups. While the app has some drawbacks, as noted above, it beats allowing visitors and members to remain disconnected and in the dark about ways to involve themselves in church activities. Better to have this kind of ability to connect than none at all.

Incentivized

• User Friendly
• Secure

Incentivized

• View volunteering opportunities
• Find and join groups
• Submit prayer requests and join others in prayer
• Connect with other members

Incentivized

• COST!
• Customer service
• Elimination of contracts

• Seems the developer no longer supports the app
• User interface is difficult to navigate
• Often forces a sign out, thereby requiring you to sign in again
• Cumbersome search features

Incentivized

The access to support is excellent; however, the turnover with assigned account managers has been high over the years, which makes it challenging to build a lasting rapport. There have been some technical and functionality issues communicated over the years which have been received by the account manager. At the time, with responses such as "yes, we know it's an issue, and we're working on that, but we don't have a timeframe." These problems are never resolved, nor are progress reports or follow up ever addressed, then the account manager changes and the cycle starts again.

Incentivized

We had previously used a program called eGiving to receive online payments and contributions, and we have previously used PowerChurch as our CRM, and Pushpay (including its Church Community Builder program) far excels both of these other programs. Pushpay is more user-friendly, and its financial program and its CRM program work much more effectively with one another.

While I haven't used another social networking app built for churches, I have used an app built by another local church. The City makes connecting with members easier. The user experience is severely lacking in The City app. It does, however, facilitate connections between members.

Incentivized

• Pushpay served as a fine giving platform and allowed for our church to move digitally well.
• However, the inordinate fees and costs of their platform ate away at much too large of our donations. With the other platforms out there, it doesn't make sense for us to lock into contracts with excessively high fees.

• The City has made it easier to connect with people I met at church.
• It makes it simple to submit a prayer request and join others in prayer.
• It shows opportunities to get involved.

Incentivized