QAD Adaptive ERP vs. Zoho One

Suited very well for small to medium sized organizations as it provides you everything you can expect from an ERP (without any fancy bells and whistles that SAP and some of the other ERPs provide). Works well with a lean IT organization, as the configuration and ongoing maintenance and/or analysis is pretty straightforward.

Incentivized

Zoho One helps me to create and document each of my closures by creating deals. Zoho One helps me to generate reports, which helps me to track my contact. Zoho One helps me on creating tasks and reminds me to get it done on time. Zoho One keeps each steps and actions I took from lead to a deal.

Incentivized

• The QAD Enterprise application is great, we only started using this application a few years ago. The Master Scheduling Workbench has been a great improvement to our daily operations.
• The Web-based QAD Supplier Portal has also been implemented recently in our company and has been a huge help to our purchasing and materials department.
• The QAD support that we receive has helped our company grow and is a major asset in upcoming projects.

Incentivized

• Customized dashboards
• Easy to see the kpis for different aspects of my business
• And offers a consolidation of CRM campaign and other applications without having to use other technologies from other companies so it's great to consulate consolidated
• The analytics is great what else
• Collaboration tools are excellent

Incentivized

• As a user and who managed the application, I have longed for a module that you don't have to go thru the entire frame to go to a certain field. They have addressed this issue on their recent release by going to a web frame.

Incentivized

• In my opinion, SUPPORT IS AWFUL!!!
• If you want to get in touch with a support representative, your best bet is to call the sales number and demand to speak with an agent.
• Each of the tools operates in a silo, from a support perspective. Some applications, like books, have chat-based support and others require an e-mail.
• In my experience, expect any e-mail to the main support e-mail to go unanswered.
• The first year of support was great, but after we renewed for the second year, it has become terrible.

The cost / benefit of changing to a different ERP will create a high cost and low benefit that's why I believe that we'll continue renewing QAD for a long time.

Incentivized

Easy to use, zero or minimum cost to maintain the database (DBA etc) , no issue with OS ( Linux), stable database

Incentivized

ZOHO is very easy to use. All you need to do is follow the steps and features aligned in it. ZOHO doesn't need complex coding or training; anyone can easily access and use it. You may feel a bit of difficulty initially, but show me an easy tool when you are using it for the first time.

Incentivized

Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.

Incentivized

QAD is very easy to use once it's set up. It's basically an Excel sheet that can handle a lot more data points and faster. It's nice that you can dump the data stored in QAD to a CSV file and analyze in Excel. Careful narrow down the data searches to a limited number of points or Excel will crash. QAD is much easier to set up than Arena and SAP. And the numbering systems you can create in QAD is more customizable.

Incentivized

The primary reason we switched from Daylite is when we started using Virtual Assistants and wanted a cloud based alternative which Daylite didn't provide. We left MYOB when I think it stopped supporting Apple computers. We left AccountEdge when it stopped supporting payroll tax tables for Apple computers. Thankfully, each time we left one software company we were led to Zoho and have remained ever since.

Incentivized

• ROI - very high with QAD.
• Yearly maintenance cost is very low.
• Support is very good from the QAD customer service team, knowledge base web site.
• Very quick to implement the system.

Incentivized

• Projects is a lifeline for the onboarding team, as it does the major heavy lifting in onboarding project management
• Data flow between apps is a must have for contextual information to pass on between teams
• In terms of ROI, it happens much quicker compared to having multiple apps to do the job, as Zoho One is a lot cheaper than having many tools.

Incentivized