TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    QByte AI

    Score10 out of 10
    Small Businesses (1-50 employees)
    QByte is a maintenance management and training platform that empowers organizations and frontline workers with asset management solutions. Designed to enhance asset reliability and streamline operations, QByte AI delivers actionable insights through a mobile-first, IoT-enabled platform that meets complex compliance needs and ensures worker safety. As a CMMS solution, QByte manages millions of work orders and assets, helping customers minimize unplanned downtime and maximize asset…

    $0

    per month per user

    TOPdesk

    Score8.8 out of 10
    Mid-Size Companies (51-1,000 employees)
    TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

    $76

    per month Per agent

    Pricing
    QByte AITOPdesk
    Editions & Modules
    Starter Plan
    $0
    per month per user
    Premium Plan
    $29.00
    per month per user
    Enterprise Plan
    Contact Sales
    Essential
    $76
    per month Per agent
    Engaged
    $109
    per month Per agent
    Excellent
    $155
    per month Per agent
    Offerings
    Pricing Offerings
    QByte AITOPdesk
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - Service agents based. - Discount available for annual pricing.
    More Pricing Information
    Features
    QByte AITOPdesk
    Incident and problem management
    Comparison of Incident and problem management features of QByte AI and TOPdesk
    Feature
    QByte AI
    -
    Ratings
    TOPdesk
    8.1
    208 Ratings
    Organize and prioritize service tickets00 Ratings8.8208 Ratings
    Expert directory00 Ratings7.7146 Ratings
    Service restoration00 Ratings8.0140 Ratings
    Self-service tools00 Ratings8.5194 Ratings
    Subscription-based notifications00 Ratings7.5144 Ratings
    ITSM collaboration and documentation00 Ratings8.2158 Ratings
    ITSM reports and dashboards00 Ratings7.8168 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of QByte AI and TOPdesk
    Feature
    QByte AI
    -
    Ratings
    TOPdesk
    8.2
    170 Ratings
    Configuration mangement00 Ratings8.7159 Ratings
    Asset management dashboard00 Ratings7.8144 Ratings
    Policy and contract enforcement00 Ratings8.1109 Ratings
    Change management
    Comparison of Change management features of QByte AI and TOPdesk
    Feature
    QByte AI
    -
    Ratings
    TOPdesk
    7.8
    164 Ratings
    Change requests repository00 Ratings7.6157 Ratings
    Change calendar00 Ratings7.7124 Ratings
    Service-level management00 Ratings8.0134 Ratings
    User Ratings
    QByte AITOPdesk
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.9
    (210 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (122 ratings)
    Usability
    10.0
    (1 ratings)
    9.0
    (30 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (9 ratings)
    Performance
    -
    (0 ratings)
    8.1
    (9 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (177 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (3 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.9
    (17 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (8 ratings)
    Ease of integration
    -
    (0 ratings)
    6.5
    (17 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (7 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (7 ratings)