Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
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Sprinklr Service
Score 8.3 out of 10
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Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…
$249
per month per seat
Pricing
Quadient Inspire
Sprinklr Service
Editions & Modules
No answers on this topic
Self-Serve Customer Service Solution
$249
per month per seat
Offerings
Pricing Offerings
Quadient Inspire
Sprinklr Service
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
Optional
Additional Details
The solution is highly modular. Pricing may differ a lot depending on usage and configuration.
Quadient Inspire is more user friendly as compared to Opentext Exstream. The user interface, the options for editing are very simple in Quadient Inspire, we can see in the layout what all options do we need, which is a bit complex in Opentext Exstream. Both are CCM solutions …
Its been years since I've formally evaluated competing products. At my last look, again if you in need of a full variable print solution to drive volumes of production, there is no other software which comes close.
Planet Pres This software was by far inferior to Quadient Inspire in both user friendliness and processing power. It also has a lot more scope in the software to grow into other avenues where as planet Pres is just a document composition software. As your organisation grows …
For the past 5 years, I have been consistently using Quadient Inspire products for customer communication management. The best part of Quadient products is the easy GUI which makes it easy even for non-technical users. And Quadient has a knowledge-sharing site called Quadient …
Quadient is more powerful [than] them. Because Quadient Inspire uses all inbuilt features and this is a full CCM service suite. There is very little need to integrate this tool with others for more features and advancements. This tool has better GUI than others and the support …
Quadient Inspire was used by a third-party supplier for document composition so the choice to use Designer and Interactive was set as we were bringing the function in-house. Adding CJM came afterward and a thorough review of the top 10 journey mapping software in the market was …
I believe that Inspire stacks up well against the other products I've seen. While others have some nice fancy features, I believe that Inspire is the complete package.
The breadth of the solution, in particular, allows you to cover many potential use cases in one solution with …
Back in the 2004-2005, I was working in Telecommunications company. We used Elixir Opus for our document composition. We ran into Quadient software (at the time it was called GMC PrintNet - version 4.5) and were simply amazed. It was unlike anything we have used before. All the …
This is my first product in this category and I believe my company selected Quadient Inspire because amongst all the other software available out there, this was the more suitable to our use, and the price is also affordable.
Previously we used Objectif Lune's PlanetPress suite. A few years ago, when I first became aware of it, this appeared to revolutionise the possibilities when compared to what went before. But now there has been a similar quantum leap thanks to Quadient Inspire. The intuitive …
I have been using this solution since the beginning... and before that I used the previous incarnation... from Printnet 3, to Printnet T, to GMC Inspire Designer, to Quadient Inspire. One of the best things about this solution is that they are constantly evolving, which allows …
Having used the legacy platform EMC xPression (now part of OpenText Exstream) the extra functionality of being both a data and composition tool reenforces the market leading stance that Quadient has held for the last 5 years.
The roadmap and focus on continuous improvement and …
First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr
The tool is the best compared to the competition. It has advanced features. It is more difficult to master the operation, but in the long run, it is beneficial.
Many tools are the same, but the one where I noticed the biggest difference was between brandwatch and Sprinklr when it comes to social listening. Brand watch has a good and more affordable social listening platform, but it is not as easy to use and requires the client to code …
We also use Meltwater in our BU, and the good thing about Sprinklr is that you can actually compare your data numbers with the key word searches. Meltwater is limited in that it doesn't offer a wide range of services. Although the graphs and some other analysis functions on …
These tools were good to manage social interaction when you just have one or maybe two social media managers who take care of anything. When it comes to teams, there was not a good way to manage bigger amounts of requests and to have an overview of who does what. So you waste …
Easy to use/user-friendly is the first benefit that comes to mind. It's very intuitive and doesn't require any training to get up and running and to start seeing the benefits.
The social listening and benchmarking dashboards of Sprinklr Modern Research have been a huge game changer for our department. They allow us to gauge the competitive landscape and monitor any trending topics in a particular space which allows us to realign our priorities for …
We previously used Sparkcentral for our social media care. While we were very happy with the team there, the product had not evolved as much as Sprinklr and we found it to be lacking in its ability to handle different languages, route certain types of conversations with higher …
I've never used any Sprinklr Modern Care alternatives, but when it comes to communicating directly with customers, I much prefer using Sprinklr Modern Care over contact form and email interaction.
Prior to Sprinklr Modern Care, we used vBulletin and a custom repository to address the community needs of our customers. Keeping the experience user friendly was a key point on our needs list and our custom solutions and vBulletin forums were only positive experiences for our …
Evaluated and considered tools like uservoice, Lithium, Jive, and SuggestionBox. Ultimately, being able to quickly provision the system and test drive things in real-world situations really influenced the decision.
Verified User
Anonymous
Chose Sprinklr Service
Uservoice.
We really liked the way that the Sprinklr Modern Care technology worked. It was really simple, easy for customers. Ultimately the technologies are not that different. The bigger reason is that we really appreciated the team at Sprinklr Modern Care.
• We use a tool called HelpSpot for email ticketing. They have a knowledge base for FAQs but no forum / community platform. Their technology not nearly as good
• We looked at a number of tools that did either FAQ or feedback or community, but none except Sprinklr Modern Care …
Verified User
Anonymous
Chose Sprinklr Service
We briefly used Hootsuite with another client. From day one, there were issues, from logging in to trying to compile data. We very quickly switched from that to Sprinklr.
Quadient Inspire is well suited to complex processes and requests. It is very well designed software which includes numerous plug in options for ease of use with other software. They have built in security functions to protect intellectual property and prohibit unauthorized changes. This software is great for people who need control and large feature sets or work with quantities in the millions. Of course, it also works fine on smaller projects. Where it would be overkill is for environments which only need simple variable pieces. Just setting up an address block? If this is your regular job, this software is excessive
Sprinklr Service has always been well-suited for all of the work we do. As it's all social media content, and most require responses or escalations, Sprinklr Service covers all of that. The only time I think we wouldn't need it is if we were working with a much smaller client who didn't need us to have eyes on so many platforms at once.
Clear and powerful workflow design that makes support easy to understand as teams evolve
Great internal debugging tool that simplifies and accelerates the development cycle
Powerful scripting structure available at nearly every aspect of data management, composition, and finishing allowing for specialized requirements not available in the standard toolset to be met
Transparency—Sprinklr Modern Care allows us to engage with our customers openly and honestly. Even frustrated or angry customer posts offer an avenue for us to display our business integrity and turn negative experiences into positive ones.
Moderation—Being able to moderate and organize our community so easily by merging topics into one canonical thread or archiving out of date threads helps to keep our search results relevant and improves the chances that our visitors find the help they need easily.
Company Visibility—The ability to easily alert any company employee of topics that might be interesting to them helps to improve the overall visibility of our customers. It also makes it easier to spot trends and encourage quick action if many people comment on one topic with the same problem.
Usually quick to de-bug/resolve any issues, currently having a problem saving production profiles. Its more of a little annoyance than a problem and its not a time consuming fix. Maybe I'm just being lazy..
No more issues that I have currently come across that haven't already been resolved.
I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
We are using Quadient Inspire products since last 5 years. And we are able to achieve everything with respect to the customer's needs and desired output. Quadient is adding new very important features every day that make document structure very easy for developers and end users. We would like to stick with Quadient for a long time.
The initial use of the product started out as a 90 day test to see if we could engage customers at a higher level using Sprinklr Modern Care. After a year the use of Sprinklr Modern Caren has now been extended to multiple products.
There are parts of the product that are extremely easy to use, but it can be hard to build it up to get to that point. I'm a power user and I know I've only barely scratched the surface, but the transactional users barely have to lift a finger to get their letters out. There's a lot more that can be done if I had the time and resources to devote to improving our letters more and there are times when the interface is in my way as to meeting those goals, but by and large, it's a swift and easy to use program.
It's a very easy program to learn and use. I have trained over 50 people on it over the years, and not once has anyone had trouble using it. It's very user-friendly and covers all the bases that social media moderation requires.
I am giving this rating because Quadient products are highly available. Most of the time all Quadient products are available. In some cases Quadient always follows the planned schedule and maintenance. They always inform all the partners and clients a day or two in advance so that the clients can work accordingly.
No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
I want you to rate the performance of the Quadient Inspire 9 out of 10. Because every time we work with Quadient products I never feel any sluggishness and any performance issue. Along with this, one thing that we all should understand is that the performance of any application also depends on the computer hardware. So along with the software application, your hardware should also meet the minimum requirements.
Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
Overall Quadient team is very responsive and willing to come to the table and provide valuable information and resolution for problems. What tier of support you have would defiantly impact the experience you have. Had some challenges with a few members of the support team , but when brought up with the vendor it was quickly resolved
I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
I had a couple of weeks of training back in 2005 on the Quadient premises in Hradec Kralowe. The instructor was just great! Besides showing as normal functionalities, he went so far to solve our concrete challenges. He actually encouraged me to become a "real" programmer. I have written my first lines of code in Inspire (GMC PrintNetT) and never looked back.
Quadient offers online training for all of its products (paid service). You can choose your pace and go through the material and then solve real challenges. At the end, you can choose to take a final assignment and get certification which is a really good thing to do. If you get stuck, the training team will answer any of your questions and give you guidance.
As you consider your digital transformation, think of the people who may object. They have valid criticisms, valuable insights and information critical to your success. Quadient’s advice is to build a strong internal team and confront these questions early. When everyone understands the project from their perspective, the project has a better chance of success.
Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
Quadient Inspire is more user friendly as compared to OpenText Exstream. The user interface, the options for editing are very simple in Quadient Inspire, we can see in the layout what all options do we need, which is a bit complex in OpenText Exstream. Both are CCM solutions but vary a bit in terms of user friendliness.
We previously used Sparkcentral for our social media care. While we were very happy with the team there, the product had not evolved as much as Sprinklr and we found it to be lacking in its ability to handle different languages, route certain types of conversations with higher priority or to certain teams / agents. It also did not have as robust a reporting structure as Sprinklr does
I am giving this rating because Quadient products are very reliable. Quadient products can be deployed across multiple departments and sites as needed. We can integrate Quadient products with other applications and tools in a very effective, efficient and flexible way. We can deploy Quadient products in Cloud as well.
We've restructured the entire organization on customer journey based on the understanding gain by mapping customer touchpoints from their perspective instead of business processes
We have been able to reduce SLAs for comms changes from 8 weeks to 5 days using Quadient Inspire tools and bringing this in-house.
We have also standardized templates and reduced the number of variants of comms be being able to build once and deploy across multiple channels.
Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.
