Delighted by Qualtrics

Delighted by Qualtrics

14 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Delighted by Qualtrics	Score8.1 out of 10	Small Businesses (1-50 employees)	Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, …	$25

Pricing

Delighted by Qualtrics

Survey 100 people/month: $25
Survey 750 people/month: $49
Survey 2500 people/month: $99
Survey 5000 people/month: $149
Survey 10,000 people/month: $249

Pricing Offerings
Delighted by Qualtrics
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

No setup fee

10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

Community Pulse
Key User Insights
	Delighted by Qualtrics
Considered Both Products	Qualtrics Verified User Chose Delighted by Qualtrics Delighted is very intuitive and easy to setup. You won't need a ton of technical background to do so. True, that the customization in terms of themes could use more flexibility but if you're just starting with your CX journey, Delighted would be the perfect solution. The fact … Incentivized Helpful? Jesse Brightman Customer Success in Customer Service at Narvar (Internet, 11-50 employees) Chose Delighted by Qualtrics I have been more impressed with the survey and follow-up responses within other platforms and demos we have had. In addition, the reporting capabilities and segmentation/customizations seem more robust in other platforms Incentivized Helpful? Verified User Chose Delighted by Qualtrics I have not used any other company like this from a business standpoint. I have, however, completed surveys that were provided through Qualtrics and I couldn't help but wish Delighted had those questions built in. Incentivized Helpful? Verified User Chose Delighted by Qualtrics I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce … Incentivized Helpful? Dave Becker Content Manager in Marketing at The Next Street (Education Management, 51-200 employees) Chose Delighted by Qualtrics Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

User Ratings
	Delighted by Qualtrics
Likelihood to Recommend	9.0 (5 ratings)
Usability	9.0 (1 ratings)
Support Rating	10.0 (1 ratings)