Quantum Metric

Quantum Metric

56 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Quantum Metric	Score8 out of 10	Enterprise companies (1,001+ employees)	Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers actually experience. The solution ultimately aims to help teams agree on priorities, build products customers love, and innovate with speed and confidence.	N/A

Pricing

Quantum Metric

No answers on this topic

Pricing Offerings
Quantum Metric
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

No setup fee

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Community Pulse
Key User Insights
	Quantum Metric
Considered Both Products	Quantum Metric Henry Guevara Fallas Backoffice Cordinator Herbalife AR,PY & UY in Customer Service at Herbalife (Food & Beverages, 10,001+ employees) Chose Quantum Metric It is used for different functions; Quantum Metrics shows great advantages in the control and administration of data generated by a website. It allows the report and knowledge of online records, also the errors registered. Recordings of login sessions on web pages help resolve … Incentivized Helpful? Verified User Chose Quantum Metric Nowadays user journey is very important and for big companies you must use softwares like that Incentivized Helpful? Khairul Islam Tonmoy Software Developer in Product Management at STAR TECH IT solution Ltd (Information Technology & Services, 11-50 employees) Chose Quantum Metric Quantum Metric has unmatched support and is easy to use. The simple data visualization gave us an excellent analysis on specific pages and was a game changer. In other words, other tools may offer the same, but that's all. An easy-to-understand breakdown of how customers spent … Incentivized Helpful? niman goli Storage Lead in Sales at DXC Technology (Airlines/Aviation, 10,001+ employees) Chose Quantum Metric its well suited for the environments for the workloads of huge transactions,huge I/O,avoiding delays for the workloads which need immediate attention with great workflows.For the great transformations and data mining it would be helpful,for great customer behaviorial, it would … Incentivized Helpful? Verified User Chose Quantum Metric Impressive interface to help me with getting a detailed journey of where my user is and clearly define the challenges these users face while moving from one step to another, backed with data points. Incentivized Helpful? Henrique Tedeschi Senior Software Engineer in Information Technology at The Larry H. Miller Company (Entertainment, 51-200 employees) Chose Quantum Metric Other tools might provide the tool in a very similar way, but that's it. Quantum Metric actually helps remove the abstraction from the data, their support is available in a very fast manner, they help us set goals and reach them, also helping us track them through the tool. … Incentivized Helpful? Verified User Chose Quantum Metric Quantum Metric is more sophisticated than Hotjar in every way (also much more expensive). If you've been using Hotjar and are ready for the next level of service, you should investigate Quantum Metric. However, if you have been using Hotjar and the service provides everything … Incentivized Helpful? Verified User Chose Quantum Metric Better Tech support & training; More features in the tool; Better reporting; Faster load time. Incentivized Helpful? Verified User Chose Quantum Metric None Incentivized Helpful? Verified User Chose Quantum Metric NA Incentivized Helpful? Verified User Chose Quantum Metric Quantum Metric is a huge leap up from Mouseflow, which is very basic. Quantum offers more filters so I'm not sifting through thousands of recordings to find one or two. My organization uses Adobe for our everyday analytics and not Quantum. They do different things and I don't … Incentivized Helpful? Ryan Caplin Product Manager in Product Management at 1-800 Contacts (Retail, 501-1000 employees) Chose Quantum Metric Quantum's support is unmatched, and implementing new tracking is a breeze. Quantum makes it easy to dive beneath the numbers and see the customer sessions behind them. It enables more empathy and behavioral understanding. Quantum's visualizations aren't as easy to use, and the … Incentivized Helpful? Darius Savickas Digital Analyst in Information Technology at Western Union (Financial Services, 10,001+ employees) Chose Quantum Metric Quantum Metric lets you see the customer journey as they see it, instead of logs and graphs. Incentivized Helpful? Mohit Gupta Financial Analyst in Customer Service at WESTERN UNION (Financial Services, 5001-10,000 employees) Chose Quantum Metric I found Tealeaf has many limitations related to logs and reviewing user sessions. Quantum Metric does not have these limitations. Incentivized Helpful? Rubeena Shaikh Analyst in Customer Service at Western Union (Financial Services, 5001-10,000 employees) Chose Quantum Metric In other tools we cannot see the user journey, in other tools we need to write multiple queries but here the choice of filter is very easy. We can easily filter out the required data without any complicated query. It shows the customer journey like a video and we can play it … Incentivized Helpful? Gediminas Drazdauskas Automation engineer, analyst in Quality Assurance at Western Union (Financial Services, 10,001+ employees) Chose Quantum Metric Quantum Metric feels a lot better when used. It is much smoother and seems much more reliable. It does not get stuck as much and finds the sessions a lot quicker. Incentivized Helpful? Verified User Chose Quantum Metric I haven't used any other products similar to QM. Incentivized Helpful? Enrique Membreno Digital Analyst in Information Technology at Western Union (Financial Services, 10,001+ employees) Chose Quantum Metric I have used other tools like Dynatrace. Quantum Metric is better suited to look for errors and spot issues in user sessions, it has a more friendly UI. Incentivized Helpful? Gytis Juzenas Analyst in Customer Service at Western Union (Financial Services, 10,001+ employees) Chose Quantum Metric The biggest QM advantage is that you can see customer's actions on the live preview and almost immediately. So you can catch customers up, on the session, while the customer is still using your portal. There is a lot of information provided on the session, like API calls and … Incentivized Helpful? Jason LeBoeuf VP eCommerce in Marketing at DXL (Retail, 501-1000 employees) Chose Quantum Metric Quantum Metric was much more affordable and implementation was much easier. Incentivized Helpful? Christian Calvo Manager, Digital Site Health at Western Union (Financial Services, 10,001+ employees) Chose Quantum Metric I like it more because it is much more quick for searches and replays, also making dashboards is much more easy with QM. Incentivized Helpful? Mark McGuire Product Analyst in Customer Service at JCPenney (Retail, 1001-5000 employees) Chose Quantum Metric None Incentivized Helpful? Gloria Lago Manager, Measurement Strategy and Data Architecture in Marketing at Condé Nast (Publishing, 1001-5000 employees) Chose Quantum Metric We were using ClickTale at the same time as Quantum for Order Form Optimization recommendations but found that the amount of time invested and the quality of the tool from Quantum just seemed like a better fit for our organization. Incentivized Helpful? Christian Kemsies Senior Technical Product Manager in Product Management at Seera Group (Leisure, Travel & Tourism, 1001-5000 employees) Chose Quantum Metric Quantum Metric was the one who could provide a solution which worked across all platforms. (iOS, Android and Web). Incentivized Helpful? Kamal Dua Sr. Manager in Information Technology at WESTERN UNION (Financial Services, 5001-10,000 employees) Chose Quantum Metric We selected Quantum Metric for its great user experience, fast replay and easy reporting. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Quantum Metric

Comparison of Mobile Capabilities features of Quantum Metric
Feature	Quantum Metric 8.7 6 Ratings
Responsive Design for Web Access	8.46 Ratings
Mobile Application	8.66 Ratings
Dashboard / Report / Visualization Interactivity on Mobile	9.06 Ratings
Mobile App Analytics	8.65 Ratings

Comparison of Results and Analysis features of Quantum Metric
Feature	Quantum Metric 9.1 7 Ratings
Heatmap tool	9.37 Ratings
Click analytics	9.27 Ratings
Scroll maps	9.07 Ratings
Session Recording and Replay	8.87 Ratings
User Segmentation	9.07 Ratings

User Ratings
	Quantum Metric
Likelihood to Recommend	9.2 (43 ratings)
Likelihood to Renew	7.5 (2 ratings)
Usability	7.7 (12 ratings)
Support Rating	8.7 (32 ratings)
Implementation Rating	9.1 (1 ratings)