Quatrix vs. Salesforce Service Cloud

Quatrix

Salesforce Service Cloud

397 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Quatrix	N/A	N/A	Quatrix helps IT teams secure sensitive data entering or leaving the corporate network, reducing the risk of data breaches. It is a cloud service used to control file sharing for - People to people workflows - Machine to machine (automated) workflows Key features: SFTP / HTTPS data transfers Granular administrative controls Full audit trail Automatic file deletion IP restrictions…	$34.08 per month 2 users
Salesforce Service Cloud	Score8.4 out of 10	N/A	Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.	$25 per month

Pricing

Quatrix

Salesforce Service Cloud

Business (10 – 49 Users): $12.78
per month per user (10 – 49 Users & 500 GB Storage per account)
Professional: $17.04
per month per user (2-9 users & 100 GB storage per account)
Enterprise: Custom Pricing
50 - unlimited users & 1 TB to unlimited storage per account

Starter Suite: $25
per month
Pro Suite: $100
per month per user
Enterprise: $165
per month per user
Unlimited: $330
per month per user
Agentforce 1: $550
per month per user

Pricing Offerings
Quatrix	Salesforce Service Cloud
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Required

No setup fee

Discount available for annual pricing.

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Features

Quatrix

Salesforce Service Cloud

Comparison of Incident and problem management features of Quatrix and Salesforce Service Cloud
Feature	Quatrix - Ratings	Salesforce Service Cloud 8.8 77 Ratings
Organize and prioritize service tickets	00 Ratings	9.475 Ratings
Expert directory	00 Ratings	8.553 Ratings
Subscription-based notifications	00 Ratings	8.663 Ratings
ITSM collaboration and documentation	00 Ratings	8.260 Ratings
Ticket creation and submission	00 Ratings	9.375 Ratings
Ticket response	00 Ratings	9.174 Ratings

Comparison of Self Help Community features of Quatrix and Salesforce Service Cloud
Feature	Quatrix - Ratings	Salesforce Service Cloud 8.7 72 Ratings
External knowledge base	00 Ratings	8.463 Ratings
Internal knowledge base	00 Ratings	8.970 Ratings

Comparison of Multi-Channel Help features of Quatrix and Salesforce Service Cloud
Feature	Quatrix - Ratings	Salesforce Service Cloud 8.7 77 Ratings
Customer portal	00 Ratings	7.954 Ratings
IVR	00 Ratings	8.834 Ratings
Social integration	00 Ratings	8.947 Ratings
Email support	00 Ratings	9.276 Ratings
Help Desk CRM integration	00 Ratings	8.866 Ratings

User Ratings
	Quatrix	Salesforce Service Cloud
Likelihood to Recommend	- (0 ratings)	8.3 (83 ratings)
Likelihood to Renew	- (0 ratings)	6.2 (8 ratings)
Usability	- (0 ratings)	8.0 (12 ratings)
Availability	- (0 ratings)	9.5 (28 ratings)
Performance	- (0 ratings)	8.6 (7 ratings)
Support Rating	- (0 ratings)	7.0 (20 ratings)
In-Person Training	- (0 ratings)	10.0 (1 ratings)
Online Training	- (0 ratings)	9.0 (1 ratings)
Implementation Rating	- (0 ratings)	7.0 (1 ratings)
Ease of integration	- (0 ratings)	5.0 (1 ratings)
Vendor post-sale	- (0 ratings)	8.0 (1 ratings)
Vendor pre-sale	- (0 ratings)	8.0 (1 ratings)