TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Quatrix

    N/AN/AQuatrix helps IT teams secure sensitive data entering or leaving the corporate network, reducing the risk of data breaches. It is a cloud service used to control file sharing for - People to people workflows - Machine to machine (automated) workflows Key features: SFTP / HTTPS data transfers Granular administrative controls Full audit trail Automatic file deletion IP restrictions…

    $34.08

    per month 2 users

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    QuatrixZoho Desk
    Editions & Modules
    Business (10 – 49 Users)
    $12.78
    per month per user (10 – 49 Users & 500 GB Storage per account)
    Professional
    $17.04
    per month per user (2-9 users & 100 GB storage per account)
    Enterprise
    Custom Pricing
    50 - unlimited users & 1 TB to unlimited storage per account
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    QuatrixZoho Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeRequiredRequired
    Additional DetailsDiscount available for annual pricing.A discount is offered for yearly billing.
    More Pricing Information
    Features
    QuatrixZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of Quatrix and Zoho Desk
    Feature
    Quatrix
    -
    Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings8.94 Ratings
    Expert directory00 Ratings7.93 Ratings
    Subscription-based notifications00 Ratings7.93 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.54 Ratings
    Ticket response00 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of Quatrix and Zoho Desk
    Feature
    Quatrix
    -
    Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base00 Ratings8.94 Ratings
    Internal knowledge base00 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Quatrix and Zoho Desk
    Feature
    Quatrix
    -
    Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.02 Ratings
    Email support00 Ratings6.64 Ratings
    Help Desk CRM integration00 Ratings8.93 Ratings
    User Ratings
    QuatrixZoho Desk
    Likelihood to Recommend
    -
    (0 ratings)
    7.8
    (23 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (12 ratings)