QuickBooks Desktop Premier vs. UKG Ready

QuickBooks Desktop is an easy-to-use software with good services. Their invoicing, employment, and vendor sections are all wonderful. These sections allow efficient tracking and instant business summaries and reporting. However, the pricing for additional services and upgrades and lack of good customer service makes it a less attractive software for small businesses.

Incentivized

The recruiting module has helped us to streamline the recruiting process from the candidate submitting an application to the candidate becoming and employee with the company. We have really enjoyed the recruiting module. The reporting option has presented some challenges when we export them. We spend extra time having to format the reports for company use

Incentivized

• QuickBooks Premier is easy to use, yet flexible and powerful enough to handle some complicated accounting scenarios.
• QuickBooks Premier offers a wide array of canned reports. Custom reports can be easily created.
• QuickBooks Premier with Enhanced Payroll gives us the tools to handle complex payrolls with multiple variables.

Incentivized

• When you open a ticket, they research and test the answer before they contact you so they know it will work for you. There's no troubleshooting on the phone. All the work was done beforehand.
• They are super knowledgeable and supportive. They are a pleasure to work with.
• They are way ahead of the game when it comes to technology and innovation.

Incentivized

• I would like to be able to choose how i want to view accounts receivable aging. I would like some flexibility to sort and choose how to present the data.
• For a seasoned accountant, I would like to see some of the restrictive controls that are in place for novices to be able to be relaxed so that I can easily make some entries and adjust some balances that ordinarily a regular user would not be able to do.
• I would like to see an easy way to clear old outstanding checks that need to be reversed without affecting prior balances/history.

Incentivized

• We have had ongoing issues with our accruals.
• Auto generate timesheets in the "Team Timesheets" view.
• Granting manager access is cumbersome - access needs to be given in multiple places.
• The sync between Pro and Ready in my opinion is terrible and needs much improvement.
• Auto assign Employee Time Zones based on work location.

Incentivized

Because we have been extremely happy with the product and our organization tends to be creatures of habit. We rarely leave a product that works this well for the latest and greatest. Typically we follow the "if it's not broken, don't fix it rule". While QB does make changes we typically just roll with it. If we do find something we don't like we work through it until we fully understand its functionality.

Incentivized

We have begun looking for other vendors to supply this products need as Kronos WFR cannot deliver the suite of applications which it should with this product. *6/5/17 Edit - We started the new year with a new application. WFR proved to be unable to correct the errors within the application. We are much happier with the new application as we can use it effectively.

Incentivized

We switched to a more "robust" software program with the hiring of a new CFO. The migration of historical data and ancillary information has been cumbersome and riddle with errors and issues. In hindsight much of what the new software program was touted to accomplish is not come to fruition. QB Desktop Premier was sufficient for the organization needs

Incentivized

I like the payroll and HR functions for employee data and benefits management. However, we still have not implemented the ATS and performance management modules, and we need to get this rolling as soon as possible. I can't provide accurate feedback on all areas.

Incentivized

This is very reliable software, the desktop version is fast. If there is a problem, it is most likely on your own hardware!

Incentivized

The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.

Incentivized

It takes forever to load.

Incentivized

We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.

Incentivized

This is where QuickBooks falls short. Many times my staff has had questions that have not been able to get resolved easily with a chat or call. I personally have had more general questions that have not been answered easily as well. I think QuickBooks needs to provide the resources of having readily accessible help in order to make it simpler to get solutions.

Incentivized

If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.

Incentivized

Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.

Incentivized

Pretty good online training, you have many how to options and can watch them several times. It can be hard at times to dig through the amount of data online but can usually find what you are looking for. Also you can download documentation for setting up the profiles and policies.

Incentivized

It is important to do your research. There are tutorial videos online that could help new user of this accounting system. These tutorials are straightforward and easily understandable.

Incentivized

Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.

Incentivized

We've used QuickBooks Desktop Premier for many, many years. We've not reviewed any other accounting products internally - but have a handful of the customers that use Cyma (mentioned above). While I've never had occasion to functionally use Cyma, I have had to install and troubleshoot problems with it. Put simply... not impressed. I found installation a bit confusing, and once started up, I wasn't able to easily find anything I would have wanted to find - where conversely, QuickBooks Desktop Premier excels on both of these fronts.

Incentivized

UKG is much easier to use and customize for our business needs. I enjoy that the time piece is directly connected with the payroll function. This is something that we didn't see when working with Paylocity. There was a manual time data upload that we needed to process into the Payroll function to process payroll. UKG has this setup and it's just a click of a button, so simple!

Incentivized

They're getting better. Still room for improvement.

Incentivized

Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.

Incentivized

• Most of our business clients use QuickBooks which makes it efficient for us to work on clients that use the program. We can import QuickBooks data into our software which adds efficiencies to our tax practice.
• Having staff that are familiar with the software enables our firm to provide quality service to the clients that use QuickBooks.
• We receive referrals from satisfied QuickBooks clients.

Incentivized

• The system has allowed us to understand what goes into background vendors and helped us transition in a troubled time.
• The system has allows us to move forms to custom forms vs using Docusign.
• The system has helped us cut back on paper usage and storing folders.

Incentivized