Rackspace Fabric vs. vRealize Operations (discontinued)

In the case of our non working hours, this service is excellent. Since the service auto creates a support ticket for the Rackspace team in case of a service being down, the support team can work on a support ticket and fix the issue for us. This is all automated and we don't even need to be involved most of times.

Incentivized

With the introduction of API-based event alerts, there is no need for a proxy, which is a good option. Its ability to manage infra on a real-time basis is a good option that helps monitor, administer and troubleshoot virtual machines.

Incentivized

• Immediate email notifications: In case a service is down on our servers, we get immediate email notifications via rackspace cloud monitoring service. This helps us to know about the issues and we get in contact with support team to get it resolved.
• Configuration on specific services: We can configure this monitoring on specific services. So for example if i don't want to get notified if MySQL concurrent users limit reached, then I do not need to configure this monitoring for MySQL. I can just use it whenever needed for defined services.
• Group emails and technical contacts emails: The monitoring service can send email alerts to a number of email addresses. Primarily the ones who are added as a technical contact. It helps all people get notified about any issue.
• Auto ticket management: Rackspace automatically creates a support ticket when a service is down and is notified by their monitoring service.

Incentivized

• Troubleshooting Workbench to work on multiple data at one place.
• Datacenter Resources/ Cost Optimization Suggestions.
• Centralized Management between on-premises and cloud resources.
• Customized management packs.

Incentivized

• It would be nice if there were more templates so that beginners could easily create complex monitors
• I seemed to stumble upon the cloud monitoring service after having Rackspace for a while

Incentivized

• If we can integrate it with other products, then it will be quite useful. Integration with some network devices and storage devices would be useful.
• It basically supports the system with big-size VM disks; it should be made available to support other devices and hardware as well.
• They may also need to improve on complex configuration.

Incentivized

It has a good GUI to monitor real-time logs for cloud applications. This is quite a useful tool and preferred over most of the competitive applications in the market.

Incentivized

The support is pretty good however some of the KB articles still reference different versions of the product so it can be hard to find answers to common questions

Incentivized

I've used Google/Amazons web services. They both make it easy to accidentally incur bills for things you didn't know were billable (or forgot about). Rackspace makes it extremely clear and doesn't lure you in with so many free trials that try to lock you in at a later time

Incentivized

We are a VMware shop and need monitoring from VMware. Also, I am not the decision maker here. I believe because of being a VMware shop we choose VRO and also may be my company got a great deal. I like this product although there is a lot of stuff to improve

Incentivized

• I have overpaid in the past for services I didn't need
• The steepish learning curve might slow things down at first
• I have learned a lot using Rackspace Cloud Monitoring!

Incentivized

• We believe that the ability to preplan deployments with vRealize has proven its return on investments.
• Our troubleshooting time has been reduced with vrealize because its constantly collecting performance data. typically vrealize will tell us cause of fault before we can determine it ourselves.

Incentivized