TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Raiseaticket

    Score9 out of 10
    N/ARaiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in…N/A
    Pricing
    Raiseaticket
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Raiseaticket
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional Details—
    More Pricing Information
    Community Pulse
    Raiseaticket
    Considered Both Products
    Fonicom Ltd
    Chose Raiseaticket
    earlier we have used osTicket for some time, it is open source and has some of the features but RaiseaTicket has a very elegant dashboard, reporting feature, Ticket management system, and many more features that helped us quite a lot in our routine and definitely, the self-help …
    Incentivized
    Chose Raiseaticket
    Freshdesk is also free to use like Raiseaticket. But when it comes to supporting quality Raiseaticket wins. I had several issues while using Freshdesk but their support team never replied to tickets on time. Sometimes they don't reply to tickets and later close them from their …
    Incentivized
    Chose Raiseaticket
    Raiseaticket was cheaper, more versatile, and easier to use without compromising any of the features that the other programs offer. Also, the system is still growing, so there's a huge potential for this software to grow as well and become a leader in the email management …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Raiseaticket
    Incident and problem management
    Comparison of Incident and problem management features of Raiseaticket
    Feature
    Raiseaticket
    8.8
    3 Ratings
    Organize and prioritize service tickets9.53 Ratings
    Expert directory9.03 Ratings
    Subscription-based notifications8.53 Ratings
    ITSM collaboration and documentation8.03 Ratings
    Ticket creation and submission9.53 Ratings
    Ticket response8.53 Ratings
    Self Help Community
    Comparison of Self Help Community features of Raiseaticket
    Feature
    Raiseaticket
    9.0
    3 Ratings
    External knowledge base8.52 Ratings
    Internal knowledge base9.53 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Raiseaticket
    Feature
    Raiseaticket
    7.0
    3 Ratings
    Customer portal7.53 Ratings
    IVR6.52 Ratings
    Social integration7.01 Ratings
    Email support6.93 Ratings
    Help Desk CRM integration7.03 Ratings
    User Ratings
    Raiseaticket
    Likelihood to Recommend
    9.0
    (3 ratings)