Rakuten Viber

Rakuten Viber

59 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Rakuten Viber	Score9.8 out of 10	N/A	Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.	$0.02 Per Minute

Pricing

Rakuten Viber

USA: $0.019
Per Minute
UK: $0.019
Per Minute

Pricing Offerings
Rakuten Viber
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Rakuten Viber
Considered Both Products	Rakuten Samira Islam Resmi Assistant Professor at Atish Dipankar University of Science & Technology (Education Management, 201-500 employees) Chose Rakuten Viber End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my … Incentivized Helpful? Alexis Blanco Bilingual Interpreter in Customer Service at LanguageLineSolutions (Translation & Localization, 5001-10,000 employees) Chose Rakuten Viber Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch! Incentivized Helpful? Mary Cooper Technical Writer in Customer Service at TaxDome (Program Development, 11-50 employees) Chose Rakuten Viber Viber works much faster. Besides, it doesn't require a separate login. Incentivized Helpful? Verified User Chose Rakuten Viber I do not know about other products like Viber. Viber works fine on your cell phone and you can also install it on your laptop or desktop. In general I use Viber on my mobile. Incentivized Helpful? Victoria Loza Graduate Teaching Assistant at Kansas State University (Higher Education, 10,001+ employees) Chose Rakuten Viber Viber comes close to WhatsApp with its similar features, that said, I still prefer WhatsApp as more friends and coworkers use it. I prefer to use Slack for my other profession as a remote English teacher as it allows me to get notifications in a format that avoid annoying … Incentivized Helpful? Verified User Chose Rakuten Viber Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that … Incentivized Helpful? Verified User Chose Rakuten Viber We started using Viber many years ago. The WhatsApp application was good to connect with people via text messages but it did not have the calling feature. Free calls could be made using Viber. Hence, it was used as a mode of communication within our group. Viber could also be … Incentivized Helpful? Verified User Chose Rakuten Viber Viber is really bad compared to Slack. It is not designed for business at all. Incentivized Helpful? Liz Wade Photographer at Liz Wade Photography (Photography, 1-10 employees) Chose Rakuten Viber I have compared Viber to Skype in the past, and there are two main differences I see. First, with Skype, you are not limited to calling only other Skype users (this limitation exists with Viber). Second, Skype's call quality almost always wins, which I believe is thanks to Skype… Incentivized Helpful? Rashad Farzalizade Senior Consultant in Research & Development at Ministry of Labour and Social Protection of Population of the Republic of Azerbaijan (Public Relations and Communications, 501-1000 employees) Chose Rakuten Viber Before Viber, we were using Slack. Our colleagues were using Slack only at work. But Viber is used for personal needs too. That is why we switched to Viber because we can reach to our colleagues anytime and from anywhere. Incentivized Helpful? Verified User Chose Rakuten Viber Better pricing than Skype. Skype has a better platform. Skype really excels in terms of video conferencing capability, the quality of image and the platform is clearly better than Viber. Viber and Skype have been in the market for a while, yet no one relies on Viber for video … Incentivized Helpful? Shiv Shivakumar Acquisitions Leader in Information Technology at Abbott (Computer Software, 1001-5000 employees) Chose Rakuten Viber We evaluated Whatsapp and Line as 2 other tools alongside with Viber and finally decided to go ahead with Viber since we found Viber's call quality especially on international calls to be really clear and much better without any disconnections or static when we compared it with … Incentivized Helpful? Filip Witkowski Web Developer in Research & Development at TMP Worldwide (Marketing and Advertising, 501-1000 employees) Chose Rakuten Viber It's faster than all of above, better for cross platform communication and unlike the above examples (Skype for Business and Slack), not directly tied to organization. Its other alternative (not listed on TrustRadius) is WhatsApp, which, in my opinion is a copy of Viber. Viber … Incentivized Helpful? Rich Ferris Consultant in Sales at Richard G Ferris Consulting (Professional Training & Coaching, 1-10 employees) Chose Rakuten Viber I use What’s App a lot but mainly for video chat and text. They don’t have a features like Viber Out that I’m aware of. Incentivized Helpful? Agnes Asodi Project Manager in Information Technology at NO Solutions (Computer Software, 11-50 employees) Chose Rakuten Viber Skype has UI problems and makes the fun elements such as emojis and gifs hard to use. Slack is a good communication tool but has again less fun elements and is more work-oriented so it doesn't contribute a lot to a fun working atmosphere. Whatsapp was never even in the game … Incentivized Helpful? Tony Phan Country Manager in Corporate at Weshop Philippines (Retail, 11-50 employees) Chose Rakuten Viber Skype offers similar communication features as Viber, but Viber is more convenient as it uses the phone number as contact details. So instead of having to remember the user id, you just need to add your business partner's contact number and you have their viber already. Al, o … Incentivized Helpful? Verified User Chose Rakuten Viber While comparing these two applications with the Viber, I would say, the main advantage of the Viber is that it is very widely used in my region unlike other two. Otherwise, the functionality and other stuff are pretty much the same, while I slightly go for the Viber's voice … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Rakuten Viber

Comparison of Cloud PBX features of Rakuten Viber
Feature	Rakuten Viber 9.5 13 Ratings
Hosted PBX	9.56 Ratings
Multi-level Interactive Voice Response (IVR)	9.78 Ratings
User templates	8.87 Ratings
Call reports	9.89 Ratings
Directory of employee names	9.78 Ratings

Comparison of Call Management features of Rakuten Viber
Feature	Rakuten Viber 9.3 15 Ratings
Answering rules	9.59 Ratings
Call recording	9.79 Ratings
Call park	8.84 Ratings
Call screening	8.89 Ratings
Message alerts	9.814 Ratings

Comparison of VoIP system collaboration features of Rakuten Viber
Feature	Rakuten Viber 9.6 13 Ratings
Video conferencing	9.513 Ratings
Audio conferencing	9.713 Ratings
Video screen sharing	9.05 Ratings
Instant messaging	10.09 Ratings

Comparison of Mobile apps features of Rakuten Viber
Feature	Rakuten Viber 10.0 18 Ratings
Mobile app for iOS	10.017 Ratings
Mobile app for Android	10.017 Ratings

User Ratings
	Rakuten Viber
Likelihood to Recommend	9.6 (18 ratings)
Support Rating	9.4 (7 ratings)