Rambox is a workspace organizer that allows users to unify as many applications as desired, presented as ideal for those who care about productivity while working with many business and personal apps.
$5
per month
Verint Community
Score 9.9 out of 10
N/A
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.
It seems almost limitless of the apps that you can add. If there is a website for something, you should be able to add it. You are even able to add custom apps that are not in their list of pre-made apps you can add. So I am able to add all the apps and custom apps that I need for doing my jobs. I don't think Rambox would be very useful for people that don't log into web apps often using a web browser. I use this app mostly because I have so many web logins and it makes it easy to manage in one app, instead of logging into several websites.
If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick. If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.
Forums - organizing forum questions and identifying answered
Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel
ability to customize widgets to the needs of your use case
Sometimes the loading can be slow if you have many apps enabled and starting at first run
Icon's help me find what I need. It would be nice to have an easier way to upload from like a gallery that Rambox hosts rather than to have to find your own off the web.
I wish you could make folders or something within the workspaces for more organization
Verint Community can work on improving the language part of their business which would help in interacting with customers in non English countries more easily
User interface is very dated, it required very high customizations from our side in order to be using it as functional. Hoping for UI part to be more focused on their upcoming updates.
Features such as chatting and group chatting could be introduced in a similar way to other big social media companies
They could build a mobile application as well other than the website for much better collaboration and ease of use.
If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.
While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
There was one other one that I tried and I honestly don't remember the name. Rambox beat it by far... One reason, I was able to get a lifetime license (Which they have deals for that I think once a year, so keep your eyes open for it), and the other app I tried was a subscription. I really did not want another subscription. Another reason, the other app was not able to do as much as far as custom apps and the loading was much faster with Rambox.
I believe Verint Community stacks up very against previous solutions I have worked with. For an externally facing community, I think Jive-X was the best in class for many years, and Verint matches up very well from a features and configuration perspective. The other key point for me, is that Verint Community is also similar to Jive in that it has an extremely strong customer community of experienced community professionals. Verint does a great job of engaging with us about future plans, roadmaps, events, etc. I think this is a very under-rated benefit of a community platform, and Verint's is exceptional.
Rambox has saved me time on not having to dig up website URL's and login credentials for quick access to sites when I need to use them. saves time and money in the long run.
Being able to install on a different device and have everything sync also saves me time and money.
Rambox allows you to organize all your apps in different work spaces so I can have several but go the workspace of apps that I need for special use cases. Saves me time to not have to remember which web apps I need for a certain job. Saves me a bunch of time and money.
At times, troubleshooting in the software tickets takes too long. However, we have worked with that team to share our specific examples and have seen some improvement in this area, yet there is not always good response with documentation to reference later should an issue arise again. The ticket team could do better to point us to resources that will help.
