Ranorex Studio vs. Zephyr Squad

Although the first year with Ranorex was fine and increased our productivity overall, the first problem that appeared after the standard support period expired gave the whole cooperation a bad taste. Apart from the fact that if you don't buy support continuously and the problem appears after a year and a half, for example, you have to buy support for the whole past period just to get someone to talk to you, after buying support and reporting the problem it took them half a year to even get to the problem analysis during which we were without a working application. Several times we had to tediously report the same problem over and over again as we were shuffled around by support teams who had no continuity for our support case. And when our support expired again for a period during which we could not use the program, Ranorex referred us to another support purchase, still without a working solution. This is totally unacceptable and definitely not a pro-customer approach.

• Initial setup.
• User guide.
• Getting money from customers.

• Language support is limited, c# and Vb.net only if i remember correctly compared to other tools which allow many more. This addition would certainly be appreciated if added on in a company like mine with a variety of differently skilled individuals
• Paid license. This is not always preferred. A free version without a limited trial but maybe limited features would be appreciated.

Incentivized

I suppose my experience is sort of mixed. Help documents are substantially helpful. I personally have not got the quickest responses from Ranorex support but at the same time, they are pretty good with updating their users frequently with info about their product/s and features. The community is really where I find support and I suppose that could look to be an extension of the product itself.

Incentivized

We have used Selenium as well. This has picked up more steam than Ranorex if i have to be honest.

Incentivized

• Reducing testing time is directly saving money if time is considered money.
• Allowing less skilled users the ability to automate testing from the get-go because of Ranorex's ease of use and G.U.I. This of course positively affects a project and assists with user upskilling passively at least.

Incentivized