TrustRadius

Cognigy.AI vs. Rasa

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cognigy.AI
Score 10.0 out of 10
N/A
Cognigy.AI is an Enterprise Conversational Automation Platform. Available in both on-Premise and SaaS, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual assistants or voicebots on phone lines.N/A
Rasa
Score 6.0 out of 10
Enterprise companies (1,001+ employees)
Rasa is a conversational AI platform from the company of the same name headquartered in San Francisco, enabling enterprises to build customer experiences. Rasa’s platform was built to create enterprise-grade virtual assistants, allowing personalized conversations with customers - at scale. Rasa’s conversational AI platform allows companies to build better customer experiences by lowering costs through automation, improving customer satisfaction, and providing a scalable way to gather customer…
$0
Pricing
Cognigy.AIRasa
Editions & Modules
No answers on this topic
Developer Edition
$0
Growth
starting at $35k
Enterprise
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Offerings
Pricing Offerings
Cognigy.AIRasa
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Cognigy.AIRasa
User Testimonials
Cognigy.AIRasa
Likelihood to Recommend
No answers on this topic
I have been using the platform for over 3 years and I have noticed a very good evolution, in an attempt to reinvent themselves. The support team is amazing, always available to work out with us in achieving the best results. About the technology, the algorithms available in the platform suits most of the cases. Being language agnostic is a very positive point for us, because some big tech platforms have little support for PT-PT language.
Verified User
Anonymous
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Pros
No answers on this topic
  • Rasa team has Top notch AI knowledge
  • Greate customer support, by listening towards the clients needs.
  • And building future proof solutions around client Business Requirements within dazzling timeframes
JS
Jeroen Spriet
Owner/BA/FA/Dev/UX/UI
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Cons
No answers on this topic
  • Rasa CALM flows and Rasa domain could be made fully independent of the Rasa training process and dynamically retrievable from e.g. a graph DB. This would make the chatbot more flexible.
  • Prompt templates, or at least paths could be referenced in Rasa config. Different policies in the Rasa config could then be configured without code change to use different prompt templates
  • LLM configuration should rather be part of the endpoints, than model configuration.
  • Rasa Studio could support all the functionality of Rasa Pro.
Martin Lukan | TrustRadius Reviewer
Martin Lukan
Senior Data Scientist
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Usability
No answers on this topic
With the help of dedicated team - documentation and video resources it is relatively easier to build. We prioritized pro-code usage to begin with launch.
Verified User
Anonymous
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Support Rating
No answers on this topic
Rasa support has been very responsive, trying to fix any reported issues ASAP. They've also listened to many requests for improvement. The Rasa features and changelog are well documented
Martin Lukan | TrustRadius Reviewer
Martin Lukan
Senior Data Scientist
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Alternatives Considered
No answers on this topic
Glean - proprietary semantic search algorithms, no backend actions integration IBM Watsonx - complicated dialogue builder, poor separation of no-code and pro-code interfaces ELMOS (agent based) - all logic in code, no dialogue logic in no-code interface possible Rasa - transparent and simple sharing of objects between no-code and pro-code interfaces. Transparent LLM usage and restrictions. Simple backend integration via Rasa SDK
Martin Lukan | TrustRadius Reviewer
Martin Lukan
Senior Data Scientist
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Return on Investment
No answers on this topic
  • Reduced Human Connected Calls Per active User
  • Improved Calls disposed by Voice Agent
  • Reduced call wait times
Verified User
Anonymous
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ScreenShots

Rasa Screenshots

Screenshot of the Studio interface, where a new Flow can be tried out. The user can trace the flow of conversation through the AI Assistant to test and debug new developments.Screenshot of the extensible generative conversational AI framework in a no-code user interface, which enables business users to drag and drop dialogue components for easier AI assistant development.Screenshot of central content management to curate the AI Assistant training data. Users can repurpose and reuse assistant data: search, add, edit, and update assistant data directly in Studio.Screenshot of where analysts, testers, and builders can review user conversations to optimize the AI assistant performance and improve the user experience. Filter and tag key conversations for review, and share within a team for increased collaboration and efficiency.Screenshot of the fully transparent conversational AI enables deep customization and explainability enabling a high-performance architecture.