Ravenna

Over the past six months, I've run the full gamut of emotions/thoughts on inRESONANCE. The software is dated, so it is not intuitive if you've been in web-based tools in recent years. That said, I think it is perfectly suited for smaller, start-up organizations that need guidance. The support we receive is excellent and always timely.

Incentivized

• Customer service in response to problem-solving.
• Extremely hands-on in making additions to the software on the spot to fulfill a need.

Incentivized

• There are a lot of terms used for different information in the database. It would be nice if that could be streamlined somehow and more intuitive for the users.
• There are a lot of details to go through to make custom list or create reports. If you don't do these processes regularly, it seems you are always relearning the process.
• There was a point when data changes needed to be done in two different places, but I think we may have resolved that issue.

Incentivized

Brian, our representative, as been tremendous. His response time is outstanding - and if he is able to alter the tool on the spot, he will. We've been able to do more sophisticated maneuvers because of his willingness to problem-solve with us. When the functionality isn't there, it is also a very honest conversation and we know when we have to work outside of the tool.

Incentivized

We were using the CRM database system, however it was too proprietary and when we wanted to make changes or customize we were continually paying an outside consultant to get things done. With inRESONANCE, we are able to make the updates, and customize as we need to internally. It has saved us a significant amount of money in this regard.

Incentivized

• It has provided us with a more consistent, and more accurate reporting system for grants and overall analysis of our scholars.
• We are all working in a similar way with inputting information into the database which adds to the consistency and accuracy of reporting.

Incentivized