Really Simple Systems vs. vCita

Really Simple Systems

vCita

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Really Simple Systems	Score 7.6 out of 10	Small Businesses (1-50 employees)	Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.	$0 2 Users and 100 Company Records
vCita	Score 8.5 out of 10	N/A	vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…	$29 per month

Pricing

Really Simple Systems

vCita

Editions & Modules

Free CRM: $0
2 Users and 100 Company Records
Starter: $15
per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
Professional: $33
per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
Enterprise: $50
per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules

Essentials: $29
per month
Business: $59
per month
Platinum: $99
per month

Offerings

Pricing Offerings
Really Simple Systems	vCita
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

All plans include free customer support and setup help.

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More Pricing Information

Community Pulse
	Really Simple Systems	vCita
Considered Both Products	Really Simple Systems Verified User Anonymous Chose Really Simple Systems Really Simple Systems has less features than Zoho [CRM] but is a lot easier to use and therefore more suitable for our smaller business with employees using it who also have many other tasks. Incentivized Helpful? RP Richard Perry Group Marketing MAnager Chose Really Simple Systems It's like it takes the best bits from the above and puts it all into one easy-to-use system. Nowhere near as complicated. A couple of tweaks to be perfect but [it] certainly does the job I need it to. Incentivized Helpful? Sarah Healy Executive Assistant Chose Really Simple Systems [Really Simple Systems is a] good price for package value, [and we] can add more users. Incentivized Helpful? SW Sara Walker Administrative Assistant Chose Really Simple Systems Really simpler systems [are] a lot more simple to use for employees are not as confident with computers/technology, in comparison Zoho CRM was a lot more complicated to use. Really Simple Systems was the better option for our business. Incentivized Helpful? Verified User Anonymous Chose Really Simple Systems We like it as it's good value for the price, [a lot] of us like to use it and it's a great location everyone knows to access for contacts[.] Incentivized Helpful? Verified User Anonymous Chose Really Simple Systems Active campaign - much more expensive and hosting issues for us based in JSY[.] Incentivized Helpful? LH Lisa Horn Research Analyst Chose Really Simple Systems I have not used any other similar system that I can rate RSS to[.] Incentivized Helpful? Ashley Goolsby Managing Partner Chose Really Simple Systems We choose RSS due to cost. We are a startup and needed a great solution that did not cost [a lot]. RSS [fits] all our needs at the perfect price. We could not be more thrilled with our choice and it has simplified our client interaction[.] Incentivized Helpful? Verified User Anonymous Chose Really Simple Systems I originally used Zoho CRM, but made the switch to REally Simple Systems and haven't looked back. Really Simple Systems at the time provided a more comprehensive customer database management and task tool than Zoho. Easier to use and nicer to look at. Never regretted the … Incentivized Helpful? DA Daisy Agboola Account Director Chose Really Simple Systems I was placing all my client information on Trello by using an excel file and adding to the upload documents cards on the Marketing Moon office board. This was all for the employees to see what going on with clients. The problem is, it was so frustrating excel UX was not as … Incentivized Helpful? Neil Gilmartin Business Consultant - Director Chose Really Simple Systems Goldmine was an older technology platform [that] became outdated in look, feel, and functionality. Sage CRM was really built for Sage account users and is well integrated but limited in its marketing functionality. Microsoft Dynamics took too long to build and implement. [We] got … Incentivized Helpful? Susan Deutsch Creator/Publisher Chose Really Simple Systems I have tried several other customer database programs and none have been as user friendly and at the same time very comprehensive on its capability. Incentivized Helpful? Scott Ellison Executive Vice President Chose Really Simple Systems We evaluated multiple products, and for our purposes Really Simple Systems appeared to be the best fit. Other than a couple of little quirks, we are not disappointed at all. Incentivized Helpful? Verified User Anonymous Chose Really Simple Systems Really Simple is lower in cost and provides better customer support. salesforce doesn't provide a lot of back office support and is very expensive. Incentivized Helpful? Niki Dealey Co-Owner Chose Really Simple Systems While Really Simple Systems doesn't have an APP Exchange like Sales Force does, most small businesses will find Really Simple Systems easy to use, affordable, and most of all their customer service is EXCELLENT! When you wear multiple hats like I do, Really Simple Systems … Incentivized Helpful? Kimberly Pruitt Owner/Manager Chose Really Simple Systems Never used other CRM Incentivized Helpful? Carlos Lemos District Manager - Agricultural Division Chose Really Simple Systems I'm very familiar with salesforce.com and frankly speaking, they place a high mark for anyone in the space. I like the simplicity of Really Simple but I'm concerned that it comes at a price (giving a more comprehensive CRM). Incentivized Helpful? Jay Rau Director, Business Development Chose Really Simple Systems Easier to use. Customer Service better. Better Value. Incentivized Helpful? Verified User Anonymous Chose Really Simple Systems RSS was just significantly cheaper, I was able to manage everything myself, and I didn't get bogged down with an implementation team. I spent probably 5% of what I would have spent on these larger systems. I also really like the fact that I am not "tied" to RSS, and can switch … Incentivized Helpful? Christine Leatherman Southern California Representative Chose Really Simple Systems Less user-friendly. I didn't select RSS. Incentivized Helpful? Alison Meredith Marketing Director Chose Really Simple Systems simpler, less expensive, default organization is by company instead of by contact. RSS does not overcomplicate things. You don't have to take a 20 hour course before you can start using RSS to good effect. Incentivized Helpful? Barry Neighbors Aerospace and Defense Supplier Marketing and Sales Expert, Authority, Speaker Chose Really Simple Systems I selected because of ease of use. Incentivized Helpful? Henry McDonald FCMI Business Development Manager Chose Really Simple Systems Really Simple Systems has the ability to be tailored by the user to the needs of the business with help if required provided very quickly and efficient processing and if very much part of our culture not simply a tool to process data. THe key selling point is the fact that we … Incentivized Helpful? Freya Vaughan Marketing and Events Officer Chose Really Simple Systems We were limited in terms of budget and our IT department wanted the data hosted in the UK. RSS fit with all of our requirements. We looked very closely at Kinetix as this also has an integrated event booking system which would have been ideal for us but it was too expensive. Incentivized Helpful?	vCita John Stroud Senior Coach Chose vCita vCita has been very responsive to our needs and desires for improvement in certain areas. We have appreciated the level of support we receive when a problem arises. Our biggest gain when moving was the reliability of this product's teleconferencing integration with Zoom. … Incentivized Helpful? Samuel Reynolds Chief consultant Chose vCita I think only Acuity Scheduling rivals vCita. One weak point for vCita is that the others have a better link for reviews on social media and beyond than vCita. Incentivized Helpful? David Cook Owner Chose vCita vCita is a platform which is still developing and falls short of dedicated CRM platforms in some ways however it shines where it counts for any business wanting to provide more power to their customer to make bookings and manage their profile. Other platforms such as Insightly … Incentivized Helpful? Denise Deem Marketing and Business Development Manager Chose vCita It's been two years since I looked at other programs, I don't remember them. Incentivized Helpful? Josh Randall Co-owner, Operations & Marketing Manager Chose vCita vCita is a much more simple than Zoho. Zoho is a full-blown CRM which we didn't need. Incentivized Helpful? MaryLee Trettenero Founder and Owner Chose vCita I haven't tried other products yet. Incentivized Helpful? Debbie Sonntag President Chose vCita We were satisfied with TimeTrade and probably wouldn't have made the switch if we were able to integrate with our new Duda website as well as vCita does. They do not offer as many features as vCita, but for scheduling only, they work well and are very affordably priced. Incentivized Helpful? Christopher Cater Training Specialist Chose vCita I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific. Incentivized Helpful?

Features

Really Simple Systems

vCita

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Really Simple Systems 7.2 Ratings 7% below category average	vCita 8.8 Ratings 13% above category average
Customer data management / contact management	7.80 Ratings	9.50 Ratings
Workflow management	7.10 Ratings	8.00 Ratings
Territory management	6.90 Ratings	00 Ratings
Opportunity management	7.70 Ratings	00 Ratings
Integration with email client (e.g., Outlook or Gmail)	6.30 Ratings	00 Ratings
Interaction tracking	7.50 Ratings	00 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Really Simple Systems 7.2 Ratings 5% below category average	vCita - Ratings
Case management	7.40 Ratings	00 Ratings
Help desk management	7.00 Ratings	00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Really Simple Systems 7.1 Ratings 7% below category average	vCita 7.0 Ratings 8% below category average
Lead management	7.00 Ratings	00 Ratings
Email marketing	7.20 Ratings	7.00 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Really Simple Systems 7.0 Ratings 8% below category average	vCita 8.0 Ratings 5% above category average
Task management	7.10 Ratings	00 Ratings
Reporting	6.90 Ratings	7.00 Ratings
Billing and invoicing management	00 Ratings	9.00 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Really Simple Systems 6.5 Ratings 15% below category average	vCita - Ratings
Forecasting	6.30 Ratings	00 Ratings
Pipeline visualization	6.30 Ratings	00 Ratings
Customizable reports	6.80 Ratings	00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Really Simple Systems 6.8 Ratings 10% below category average	vCita 6.8 Ratings 10% below category average
Custom fields	7.10 Ratings	6.60 Ratings
Custom objects	6.80 Ratings	00 Ratings
API for custom integration	6.50 Ratings	7.00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Really Simple Systems 6.8 Ratings 8% below category average	vCita 8.6 Ratings 16% above category average
Mobile access	6.80 Ratings	8.60 Ratings

Security

Comparison of Security features of Product A and Product B
	Really Simple Systems 7.7 Ratings 8% below category average	vCita 9.7 Ratings 15% above category average
Role-based user permissions	7.70 Ratings	9.70 Ratings

Best Alternatives
	Really Simple Systems	vCita
Small Businesses	Salesmate Score 10.0 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.7 out of 10	Creatio Score 9.7 out of 10
Enterprises	Creatio Score 9.7 out of 10	Creatio Score 9.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Really Simple Systems	vCita
Likelihood to Recommend	7.6 (0 ratings)	9.7 (0 ratings)
Likelihood to Renew	9.1 (0 ratings)	- (0 ratings)
Usability	7.8 (0 ratings)	9.5 (0 ratings)
Support Rating	8.0 (0 ratings)	8.5 (0 ratings)

User Testimonials
	Really Simple Systems	vCita
Likelihood to Recommend	I think one of the plus points is the simplicity of sending a simple email to your database and managing your prospects list. However, if you wanted to manage your sales pipeline in more depth it might not be right for you. Incentivized AA Amanda Arnold Read full review	It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing. Incentivized WN William Niffen Partner Read full review
Pros	Customer Service is EXCELLENT! Fast response time, professional, and helpful. Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves. Very reasonably priced even at the Enterprise level, which we have chosen for our company. Niki Dealey Co-Owner Read full review	Very easy implementation of a contact/scheduling widget. Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well. Managing communication between individual clients is easy as well. Incentivized Josh Randall Co-owner, Operations & Marketing Manager Read full review
Cons	Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal. Alison Meredith Marketing Director Read full review	Syncing with our google calendars has some flaws or is just not clear Messages show unread when they have been read Incentivized Denise Deem Marketing and Business Development Manager Read full review
Usability	Simple systems is great for smaller sales and marketing teams to log their territories and report on progress on their opportunities. There are many useful features such as tasks and reporting to show to management how opportunities are progressing and when the estimated close date would occur. The two main issues are scalability within larger [organizations] and the ease to duplicate contacts. Incentivized MC Max Charrington Sales Executive Read full review	Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work). Incentivized WN William Niffen Partner Read full review
Support Rating	Whenever I have had any issues, which is probably only 3 times in 10 years, the back office support has been fantastic and got me up and running again in a very short time. Cannot fault them at all. But as I stated, problems have been very few and far between. Incentivized Verified User Anonymous Read full review	I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours. Incentivized Samuel Reynolds Chief consultant Read full review
Alternatives Considered	Really simpler systems [are] a lot more simple to use for employees are not as confident with computers/technology, in comparison Zoho CRM was a lot more complicated to use. Really Simple Systems was the better option for our business. Incentivized SW Sara Walker Administrative Assistant Read full review	vCita has been very responsive to our needs and desires for improvement in certain areas. We have appreciated the level of support we receive when a problem arises. Our biggest gain when moving was the reliability of this product's teleconferencing integration with Zoom. With OnCall we had trouble onboarding people, difficulty with the app they used going down, etc. We also had expectations about progress with Forms that we unmet. Incentivized John Stroud Senior Coach Read full review
Return on Investment	Moved away from Excel based worksheets to an on-line system Multi-device used on laptop, iPad, and iPhone effectively and up to the minute access I can simply review my opportunities, companies, and contacts regularly and do ongoing reviews at my own leisure having built the CRM system and committed the right quality of data Neil Gilmartin Business Consultant - Director Read full review	The initial cost was high compared to other options but the features in the base level allowed even the smallest of business to grow into the paid version of the service. The time saved with self service bookings and profile management for customers has been a big plus and made the purchase of the service worthwhile. The constant improvements to the platform have been enough to continue to use the service as it develops into a competent CRM. Incentivized David Cook Owner Read full review
ScreenShots	Really Simple Systems Screenshots	vCita Screenshots