Really Simple Systems vs. Vtiger

Really Simple Systems

Vtiger

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Really Simple Systems	Score 7.6 out of 10	Small Businesses (1-50 employees)	Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.	$0 2 Users and 100 Company Records
Vtiger	Score 8.2 out of 10	N/A	Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.	$28 per month per user

Pricing

Really Simple Systems

Vtiger

Editions & Modules

Free CRM: $0
2 Users and 100 Company Records
Starter: $15
per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
Professional: $33
per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
Enterprise: $50
per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules

One Professional - Single App: $28
per month per user
One Professional - Standard: $42
per month per user
One Enterprise - Single App: $42
per month per user
One Enterprise - Standard: $58
per month per user

Offerings

Pricing Offerings
Really Simple Systems	Vtiger
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

$10 / user / month

Additional Details

All plans include free customer support and setup help.

Discounts are provided for both annual subscriptions, and for high volume users.

More Pricing Information

Community Pulse
	Really Simple Systems	Vtiger
Considered Both Products	Really Simple Systems Verified User Anonymous Chose Really Simple Systems Really Simple Systems has less features than Zoho [CRM] but is a lot easier to use and therefore more suitable for our smaller business with employees using it who also have many other tasks. Incentivized Helpful? RP Richard Perry Group Marketing MAnager Chose Really Simple Systems It's like it takes the best bits from the above and puts it all into one easy-to-use system. Nowhere near as complicated. A couple of tweaks to be perfect but [it] certainly does the job I need it to. Incentivized Helpful? Sarah Healy Executive Assistant Chose Really Simple Systems [Really Simple Systems is a] good price for package value, [and we] can add more users. Incentivized Helpful? SW Sara Walker Administrative Assistant Chose Really Simple Systems Really simpler systems [are] a lot more simple to use for employees are not as confident with computers/technology, in comparison Zoho CRM was a lot more complicated to use. Really Simple Systems was the better option for our business. Incentivized Helpful? Verified User Anonymous Chose Really Simple Systems We like it as it's good value for the price, [a lot] of us like to use it and it's a great location everyone knows to access for contacts[.] Incentivized Helpful? Verified User Anonymous Chose Really Simple Systems Active campaign - much more expensive and hosting issues for us based in JSY[.] Incentivized Helpful? LH Lisa Horn Research Analyst Chose Really Simple Systems I have not used any other similar system that I can rate RSS to[.] Incentivized Helpful? Ashley Goolsby Managing Partner Chose Really Simple Systems We choose RSS due to cost. We are a startup and needed a great solution that did not cost [a lot]. RSS [fits] all our needs at the perfect price. We could not be more thrilled with our choice and it has simplified our client interaction[.] Incentivized Helpful? Verified User Anonymous Chose Really Simple Systems I originally used Zoho CRM, but made the switch to REally Simple Systems and haven't looked back. Really Simple Systems at the time provided a more comprehensive customer database management and task tool than Zoho. Easier to use and nicer to look at. Never regretted the … Incentivized Helpful? DA Daisy Agboola Account Director Chose Really Simple Systems I was placing all my client information on Trello by using an excel file and adding to the upload documents cards on the Marketing Moon office board. This was all for the employees to see what going on with clients. The problem is, it was so frustrating excel UX was not as … Incentivized Helpful? Neil Gilmartin Business Consultant - Director Chose Really Simple Systems Goldmine was an older technology platform [that] became outdated in look, feel, and functionality. Sage CRM was really built for Sage account users and is well integrated but limited in its marketing functionality. Microsoft Dynamics took too long to build and implement. [We] got … Incentivized Helpful? Susan Deutsch Creator/Publisher Chose Really Simple Systems I have tried several other customer database programs and none have been as user friendly and at the same time very comprehensive on its capability. Incentivized Helpful? Scott Ellison Executive Vice President Chose Really Simple Systems We evaluated multiple products, and for our purposes Really Simple Systems appeared to be the best fit. Other than a couple of little quirks, we are not disappointed at all. Incentivized Helpful? Verified User Anonymous Chose Really Simple Systems Really Simple is lower in cost and provides better customer support. salesforce doesn't provide a lot of back office support and is very expensive. Incentivized Helpful? Niki Dealey Co-Owner Chose Really Simple Systems While Really Simple Systems doesn't have an APP Exchange like Sales Force does, most small businesses will find Really Simple Systems easy to use, affordable, and most of all their customer service is EXCELLENT! When you wear multiple hats like I do, Really Simple Systems … Incentivized Helpful? Kimberly Pruitt Owner/Manager Chose Really Simple Systems Never used other CRM Incentivized Helpful? Carlos Lemos District Manager - Agricultural Division Chose Really Simple Systems I'm very familiar with salesforce.com and frankly speaking, they place a high mark for anyone in the space. I like the simplicity of Really Simple but I'm concerned that it comes at a price (giving a more comprehensive CRM). Incentivized Helpful? Jay Rau Director, Business Development Chose Really Simple Systems Easier to use. Customer Service better. Better Value. Incentivized Helpful? Verified User Anonymous Chose Really Simple Systems RSS was just significantly cheaper, I was able to manage everything myself, and I didn't get bogged down with an implementation team. I spent probably 5% of what I would have spent on these larger systems. I also really like the fact that I am not "tied" to RSS, and can switch … Incentivized Helpful? Christine Leatherman Southern California Representative Chose Really Simple Systems Less user-friendly. I didn't select RSS. Incentivized Helpful? Alison Meredith Marketing Director Chose Really Simple Systems simpler, less expensive, default organization is by company instead of by contact. RSS does not overcomplicate things. You don't have to take a 20 hour course before you can start using RSS to good effect. Incentivized Helpful? Barry Neighbors Aerospace and Defense Supplier Marketing and Sales Expert, Authority, Speaker Chose Really Simple Systems I selected because of ease of use. Incentivized Helpful? Henry McDonald FCMI Business Development Manager Chose Really Simple Systems Really Simple Systems has the ability to be tailored by the user to the needs of the business with help if required provided very quickly and efficient processing and if very much part of our culture not simply a tool to process data. THe key selling point is the fact that we … Incentivized Helpful? Freya Vaughan Marketing and Events Officer Chose Really Simple Systems We were limited in terms of budget and our IT department wanted the data hosted in the UK. RSS fit with all of our requirements. We looked very closely at Kinetix as this also has an integrated event booking system which would have been ideal for us but it was too expensive. Incentivized Helpful?	Vtiger Salvador Arauzo CEO Chose Vtiger Vbout, Proactive Campaigns and Formstack for Salesforce Incentivized Helpful? Janet Ramos Account Manager Chose Vtiger It's not complicated and very easily to use compared to the CRM I used from my former company. There not too much to click just to finish the tasks. Easy to generate data for reporting. Incentivized Helpful? Nomar Norono Inbound Leads Team Lead Chose Vtiger The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the … Incentivized Helpful? Ellen Evans Marketing Analytics & Sales Planner Chose Vtiger Synaptica is mainly for taxonomy, but it stores our product attribution as well, just like Vtiger. Vtiger is a more robust software, and stores product data beyond selling attributes. At our organization size, we like a program like Vtiger because it's more broad with more … Incentivized Helpful? Verified User Anonymous Chose Vtiger VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a … Incentivized Helpful? Jose A Garcia Sales Representative Chose Vtiger Just being a user of Vtiger since I got hired at GB Advisors. Used those solutions on previous experiences, Microsoft Dynamics was deployed in my previous job for opportunity management, it was not so friendly as Vtiger, not sure if it was a bad deployment. Salesforce was used … Incentivized Helpful? Thomas Olesen Consultant Chose Vtiger SugarCRM is a very powerful CRM let down by a complex UI which means that most organizations would have trouble self-managing the database. leading to a high cost of ownership. MailChimp is a great email marketing tool for databases below 2000 contacts as that is the point at … Incentivized Helpful? Sk Tariqul Islam Co Founder Chose Vtiger I have used MS Excel to manage such kind of operations but during reporting I faced lots of difficulties. Where in Vtiger CRM I got the most advantage out of MS Excel. It has a dynamic communication history system and a real time activity log where I can track the real time … Incentivized Helpful? Geoff Yeagley Sr. Account Manager and Marketing Manager Chose Vtiger The selection of vTiger was done by my management team to be able to see invoicing status in Quickbooks. Unfortunately, this feature has never worked but I think this might be a problem on our end, not a vTiger issue. We looked at Salesforce, HubSpot CRM, and ACT before making … Incentivized Helpful?

Features

Really Simple Systems

Vtiger

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Really Simple Systems 7.2 Ratings 7% below category average	Vtiger 10.0 Ratings 26% above category average
Customer data management / contact management	7.80 Ratings	10.00 Ratings
Workflow management	7.10 Ratings	10.00 Ratings
Territory management	6.90 Ratings	00 Ratings
Opportunity management	7.70 Ratings	10.00 Ratings
Integration with email client (e.g., Outlook or Gmail)	6.30 Ratings	10.00 Ratings
Interaction tracking	7.50 Ratings	10.00 Ratings
Contract management	00 Ratings	10.00 Ratings
Quote & order management	00 Ratings	10.00 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Really Simple Systems 7.2 Ratings 5% below category average	Vtiger 9.5 Ratings 23% above category average
Case management	7.40 Ratings	10.00 Ratings
Help desk management	7.00 Ratings	9.00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Really Simple Systems 7.1 Ratings 7% below category average	Vtiger 10.0 Ratings 27% above category average
Lead management	7.00 Ratings	10.00 Ratings
Email marketing	7.20 Ratings	10.00 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Really Simple Systems 7.0 Ratings 8% below category average	Vtiger 10.0 Ratings 27% above category average
Task management	7.10 Ratings	10.00 Ratings
Reporting	6.90 Ratings	10.00 Ratings
Billing and invoicing management	00 Ratings	10.00 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Really Simple Systems 6.5 Ratings 15% below category average	Vtiger 9.7 Ratings 25% above category average
Forecasting	6.30 Ratings	10.00 Ratings
Pipeline visualization	6.30 Ratings	10.00 Ratings
Customizable reports	6.80 Ratings	9.00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Really Simple Systems 6.8 Ratings 10% below category average	Vtiger 9.3 Ratings 21% above category average
Custom fields	7.10 Ratings	9.00 Ratings
Custom objects	6.80 Ratings	10.00 Ratings
API for custom integration	6.50 Ratings	9.00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Really Simple Systems 6.8 Ratings 8% below category average	Vtiger 5.0 Ratings 38% below category average
Mobile access	6.80 Ratings	5.00 Ratings

Security

Comparison of Security features of Product A and Product B
	Really Simple Systems 7.7 Ratings 8% below category average	Vtiger 9.0 Ratings 8% above category average
Role-based user permissions	7.70 Ratings	9.00 Ratings

Social CRM

Best Alternatives
	Really Simple Systems	Vtiger
Small Businesses	Salesmate Score 10.0 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.7 out of 10	Creatio Score 9.7 out of 10
Enterprises	Creatio Score 9.7 out of 10	Creatio Score 9.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Really Simple Systems	Vtiger
Likelihood to Recommend	7.6 (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	9.1 (0 ratings)	- (0 ratings)
Usability	7.8 (0 ratings)	10.0 (0 ratings)
Support Rating	8.0 (0 ratings)	10.0 (0 ratings)

User Testimonials
	Really Simple Systems	Vtiger
Likelihood to Recommend	I think one of the plus points is the simplicity of sending a simple email to your database and managing your prospects list. However, if you wanted to manage your sales pipeline in more depth it might not be right for you. Incentivized AA Amanda Arnold Read full review	Vtiger has evolved in the interfaces design. You can access all required data from one screen, similar to a control data. You have also sales and support dashboards predefined, but you can create your own. As less appropriate the templates design, it has not evolved from old versions of Vtiger. Incentivized Salvador Arauzo CEO Read full review
Pros	Customer Service is EXCELLENT! Fast response time, professional, and helpful. Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves. Very reasonably priced even at the Enterprise level, which we have chosen for our company. Niki Dealey Co-Owner Read full review	I love reporting. I can build a custom report using all or any of the dimensions of my choice. This is great when other programs often limit this ability. I like that is a source of truth across the organization. We can all go in and see the same thing. This also works for communication with our teams in other countries. We are a global organization. Incentivized Ellen Evans Marketing Analytics & Sales Planner Read full review
Cons	Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal. Alison Meredith Marketing Director Read full review	Although Vtiger integrates well with email, like most CRM systems it assumes that you have one email system and therefore it is less suitable for use cases where multiple email systems need to be supported. Although Vtiger supports Twitter it does not support other social media systems in the same way. You can tailor the system to hold the URLs of your contacts' social media profiles but if SM is a big thing for your organization then there are better systems available. Incentivized Thomas Olesen Consultant Read full review
Usability	Simple systems is great for smaller sales and marketing teams to log their territories and report on progress on their opportunities. There are many useful features such as tasks and reporting to show to management how opportunities are progressing and when the estimated close date would occur. The two main issues are scalability within larger [organizations] and the ease to duplicate contacts. Incentivized MC Max Charrington Sales Executive Read full review	In the Last versions they have done a strong effort in creating a powerful data screen. Inside the screen you have access to signing, communications with multiple tools integration and connections with all modules related. With a single view you have all control over your data relations. It is similar to a control managing. Incentivized Salvador Arauzo CEO Read full review
Support Rating	Whenever I have had any issues, which is probably only 3 times in 10 years, the back office support has been fantastic and got me up and running again in a very short time. Cannot fault them at all. But as I stated, problems have been very few and far between. Incentivized Verified User Anonymous Read full review	there is not much problem in using CRM. There were times it was lagging or bugging, but later on it will be fixed and I can use it again. Janet Ramos Account Manager Read full review
Alternatives Considered	Really simpler systems [are] a lot more simple to use for employees are not as confident with computers/technology, in comparison Zoho CRM was a lot more complicated to use. Really Simple Systems was the better option for our business. Incentivized SW Sara Walker Administrative Assistant Read full review	The selection of vTiger was done by my management team to be able to see invoicing status in Quickbooks. Unfortunately, this feature has never worked but I think this might be a problem on our end, not a vTiger issue. We looked at Salesforce, HubSpot CRM, and ACT before making the switch to vTiger Incentivized Geoff Yeagley Sr. Account Manager and Marketing Manager Read full review
Return on Investment	Moved away from Excel based worksheets to an on-line system Multi-device used on laptop, iPad, and iPhone effectively and up to the minute access I can simply review my opportunities, companies, and contacts regularly and do ongoing reviews at my own leisure having built the CRM system and committed the right quality of data Neil Gilmartin Business Consultant - Director Read full review	I managed to increase my production by 20% each month. We increased the number of new clients each year. Clients were satisfied by our support team. Incentivized Nomar Norono Inbound Leads Team Lead Read full review
ScreenShots	Really Simple Systems Screenshots	Vtiger Screenshots