Receptive.io (discontinued)

Pendo Feedback is a great addition to your product if you are already using Pendo Guidance, as it integrates nicely with the Resource Center and allows your customers to easily request feedback through there. However, if you are not using Pendo Guidance there are other feedback capturing tools that are more robust and could be a better option as a standalone product.

Incentivized

• Organizing data from users.
• Customize questions and users.
• Manage priorities for our customers easily (intuitive).

Incentivized

• I wish I could customize exports; e.g. if I just want to export all items and the number of votes.
• Managing my "team" users vs. end users is a little clunky.

Incentivized

When we've had issues with Pendo Feedback, we've been able to resolve them fairly quickly and efficiently.

Incentivized

We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.

Incentivized

• Able to tie costs to enhancement requests via Jira integration

Incentivized