ACTIVE Education (ACTIVE Net) vs. Regpack

Good for online registration of community programs; the sort of class which is once a week. Poor for tracking classes where there might be assignments or homework.

Incentivized

It worked for what we needed but it clearly was not meant to work for youth sports registration. It needed several updates to make it work. I would not recommend it for a youth sports program, again. However, it could be super useful in a professional setting.

Incentivized

• Separation of payer and the person attending the activity. For example: children incur charges, but the parent is responsible for paying them.
• Fast - in our old system there was a delay while customers waited for the system to respond.

Incentivized

• Reports - we are able to pull so many reports on any information in the system. Anytime someone asks for data we are able to pull it from the system.
• Registration - this was our first year using the system and there were bumps but once we all got used to the system it was easy for users and the information will save year to year saving our families time.
• Payment - all users are automatically signed up for a payment plan ensuring that no one shows up to camp without having paid their full balance. This also means there is less administrative time used to track payments.

• I really like the look and feel of ActiveNet Reporting, but it isn't extremely customizable. Maybe there is something I am missing, but other employees have shared that same feedback.
• It would be nice to have the system synchronize with other software we use. (EMS, StarRez, etc.) When planning conferences, we currently have hotel guests and registration that we would like to share information for through each system. Currently it is just double data entry.
• Would like to be able to add more resources and details to a room booking and have the corresponding departments be notified of the order/track inventory.

Incentivized

• Customer service is slow and there is no way to speak to a human.
• There are small problems with the system that developers never seem to fix.

Incentivized

It can be time consuming to start a new project, however it's nice that you can duplicate a project and edit from there. I think that while some of the setup takes a while, once it's running smoothly it's definitely worth the cost and time and will pay for itself quickly.

Incentivized

Any and every time we have had an issue, we have had a solution found for us. Working across different time zones, cultures, and languages - RegPack has always been there for us. We have been invited to provide input and opinions on new functionalities (particularly around reporting), and have always found them to be quick and efficient with their responses. Super impressive.

I would continue using ActiveNet over EMS only because it connects and talks back to Banner, which EMS currently lacks. Otherwise I am not sure I would choose it over anything else as the functionality isn't quite the same as the competition.

Incentivized

Apart from the fact that RegOnline was discontinued, we have found that RegPack has met all of our needs and certainly exceeded our expectations in customer service. We were particularly pleased with the function that allows us to pre-set payment plans, and then basically forget. This means less human intervention, fewer errors, and happy clients.

• Not sure yet.
• It is newer to me and my department.
• Double data entry which is just extra man hours.

Incentivized

• It saves time and therefore reduces labor costs.
• Some users find it confusing so that takes a bit of time away from staff.
• It would be helpful to run the payments through the processor of our choice, i.e. Square.

Incentivized