Reply vs. Salesforce Sales Engagement

I find this tool to be the best and most precise Sales Engagement Software that is currently available on the market. [Reply] has some great automation tools that so beautifully keep all the leads on track, which can easily create content and even lead to a better presence in the market arena. Hence, with all that being said, I highly recommend this software to businesses, especially to implement within their Sales and Marketing teams.

Incentivized

HVS comes across as an early stage cadence management too and feels steps behind competitors in the space. It has great integration with Salesforce, being a Salesforce-owned platform this makes sense. It does a nice job making it easy to move between cadences with a clean list and sublisting design. This is largely where the benefits of HVS end. Currently, it is severely lacking features of some of the other cadence management tools. It is difficult to access important information like call notes, call disposition and history of outreach. It's there -- it's not easy to quick glance and see. A couple other misses are lacking account news -- Salesforce has account news on a tab but it rarely seems to pull press releases or relevant information. It really needs the ability to sort prospects within a cadence by account, time zone, or even by tag/star/priority. There is no simple way to see statistics from outreach across the board on a micro or macro level -- particularly without having the proper reports or dashboards setup for you in SF. Overall, HVS is functional but not bringing a lot of the luxury features that feel built in with other tools. The lack of these features does not make it impossible to get work done but it does affect productivity and the ability to move quickly during prospecting and outreach blocks. The only silver lining, and one that does not bring a lot of comfort at this exact moment, is that this is a Salesforce property. I can only imagine that SF has its eye on improving HVS and turning it into a really effective, highly competitive outreach tool.

Incentivized

• While building campaigns, Reply shows you how likely it is that your content will receive a reply.
• Reply has useful training material.
• The insights are great. I can see when an email has been opened or clicked.

Incentivized

• One click function with automatic call logging.
• Creating dashboards and populating reports is easy.
• Easy to roll out new cadences and to quickly adjust.

Incentivized

• There's not much editing options in terms of the email design, but it's not really a con since it allows the emails to get through picky Gmail and other email providers' filters.

Incentivized

• Loads of room for improvement; the entire UI, in fact. Please make it easier to make edits after a cadence has been activated, add prospects to cadences, and create the cadences in the first place.

I generally receive a reply in no time at all and found not only the support org. but the sales team to be extremely helpful. Additionally I found a great onboarding process with plenty of resources to consume.

We
use Reply for our outbound sales initiatives, and the system performs
excellently for us, outperforming any other platform. This is a fantastic
product that offers excellent value for money. I chose this above others for a
range of factors like it has made it simple for us to start up cold outreach
campaigns and execute quick and easy messaging tests. I think the Reply tool is
best for our company because it does a good job of solving our problem of
scaling outbound sales effectively and at a very reasonable price.

Incentivized

We've had to return to ZoomInfo Engage, since High Velocity Sales hasn't worked out for us. HVS should be well suited for automated email responses and cadences. However, we have been unable to get it to work as we would like it to. Engage is not a great program either, but the simpleness has made it more effective for our current use case.

Incentivized

• Reply has helped us successfully send hundreds of invitations that turned into customers that attended our events.
• We have lost money through the inability to export results of campaigns and therefore lost data and leads.

Incentivized

• Email tracking with High Velocity Sales is a wonderful way to quickly improve our revenue.
• Capable of seeing fresh business possibilities.
• Selecting who to concentrate on.
• Make a history of all interactions.

Incentivized