RepuGen vs. Trustpilot

RepuGen

RepuGen

2 Reviews and Ratings

Trustpilot

Trustpilot

45 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
RepuGen	Score 10.0 out of 10	N/A	RepuGen is a healthcare reputation management software for medical groups, multi-location hospitals, urgent care centers and dental practices that is designed to help them in aggregating patient feedback and reviews, manage it from a dashboard and measure customer and employee satisfaction. RepuGen increases a company’s online reviews through automated patient outreach process. Users will be notified the moment a patient has a negative experience, so they can reach out to perform…	$79 per provider/per month
Trustpilot	Score 5.9 out of 10	N/A	Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).	$259 per month per domain

Pricing

RepuGen

Trustpilot

Editions & Modules

6-9 Provider: $79
per provider/per month
2-5 Provider: $99
per provider/per month
1 Provider: $129
per provider/per month
10+ Providers: Contact for quote

Plus: $259
per month per domain
Premium: $629
per month per domain
Advanced: $1,059
per month per domain
Enterprise: Contact for pricing

Offerings

Pricing Offerings
RepuGen	Trustpilot
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

$99 per provider

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	RepuGen	Trustpilot
Considered Both Products	RepuGen Beth Worthy President Chose RepuGen RepuGen was, by far, easier to use and I got more responses with it compared to the other company. Incentivized Helpful?	Trustpilot Melissa Best Director of Digital Marketing Chose Trustpilot We also evaluated Bazaarvoice when considering adding customer reviews. Completing a tax return takes time and energy from our customers. We did not want them to fill out a lengthy questionnaire-type review. We wanted to make the review process as simple as possible. … Incentivized Helpful? Thomas Pittman Director of Marketing Chose Trustpilot Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies. Incentivized Helpful?

Best Alternatives
	RepuGen	Trustpilot
Small Businesses	Yext Score 8.9 out of 10	Growave Score 9.7 out of 10
Medium-sized Companies	Yext Score 8.9 out of 10	PowerReviews Score 7.8 out of 10
Enterprises	Yext Score 8.9 out of 10	PowerReviews Score 7.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	RepuGen	Trustpilot
Likelihood to Recommend	10.0 (0 ratings)	2.6 (0 ratings)
Likelihood to Renew	- (0 ratings)	8.0 (0 ratings)
Support Rating	10.0 (0 ratings)	8.7 (0 ratings)

User Testimonials
	RepuGen	Trustpilot
Likelihood to Recommend	RepuGen is well suited for any business looking to up their online reputation presence. It helps get great reviews while filtering out clients who may possibly leave negative reviews Incentivized Beth Worthy President Read full review	TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers. TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped. Isaiah McPeak COO (Chief Operating Officer) Read full review
Pros	Identifies unhappy customers so that we have the opportunity to make things right and convert them to a happy customer. Invites only happy customers to review online. Incentivized Beth Worthy President Read full review	Their website UI allows for fluid visualizations and analysis of the review data. Their website widget integrates well with the website allowing us to display reviews dynamically. They have pretty advanced integrations with Google SERPs where you can actually have your TP review show up instead of your Google review, which can have benefits. Incentivized Thomas Pittman Director of Marketing Read full review
Cons	I cannot think of any cons. Incentivized Beth Worthy President Read full review	It would be good to have more control over invalid reviews. It would be good if buyers were required to contact the company to express their concerns before doing it on the reviews sites because many times a negative impression is caused by a misunderstanding and other potential buyers are not helped by being exposed to this misinformation. Ideally, the data could be integrated into our website easier. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	It's expensive and customer service is not the best. Incentivized Verified User Anonymous Read full review
Support Rating	Great customer service. I talked to a few reps getting set up and they were friendly and easy to connect with. After signup I had a few questions and was able to get help quickly. Incentivized Beth Worthy President Read full review	I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support. Incentivized Melissa Best Director of Digital Marketing Read full review
Alternatives Considered	RepuGen was, by far, easier to use and I got more responses with it compared to the other company. Incentivized Beth Worthy President Read full review	We also evaluated Bazaarvoice when considering adding customer reviews. Completing a tax return takes time and energy from our customers. We did not want them to fill out a lengthy questionnaire-type review. We wanted to make the review process as simple as possible. Bazaarvoice seemed to be well-suited for retail brands but not for finance. I had used Bazaarvoice at a previous employer and implementing the review stars in our Google ads was a lengthier process back then. It may have changed now. The review stars automatically appeared in our Google ads after we reached 100 reviews. Implementing Trustpilot into our tech stack was a much easier process as well. Incentivized Melissa Best Director of Digital Marketing Read full review
Return on Investment	Customers see our positive online reviews and end up choosing us, ROI is high. Incentivized Beth Worthy President Read full review	We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads. Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added. We saw an uptick in traffic in from our Trustpilot review page to our website. Incentivized Melissa Best Director of Digital Marketing Read full review
ScreenShots	RepuGen Screenshots